Mark Howard
Summary
Results-oriented natural leader driven to exceed expectations in all areas. While being a collaborative team player with strong communication and relationship building abilities. Talent for taking on new challenges and inspiring team members to go above and beyond.
Overview
21
21
years of professional experience
Work History
Professional Barber
The Gritz
07.2007 - Current
- Consulted with clients to assess personal style preferences and unique needs.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Answered incoming telephone calls and scheduled appointments for clients.
- Managed complex appointment schedule for high-volume client base.
- Managed business customer service, responding to requests and concerns promptly.
- Consistently received positive performance reviews from guests.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
Peer Counselor
Diakonia Inc.
07.2002 - 05.2020
- Developed mentees' life skills such as time management and communication.
- Provided holistic support to assist with academic, emotional and social challenges.
- Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Facilitated peer-to-peer conversations to support open communication among mentees.
- Implemented strategies to help mentees manage stress and difficult emotions.
Education
High School Diploma -
Barstow Community College
Barstow, CA05.2023
Skills
- Customer Relationship Management
- Team Leadership
- Brand Management
- Positive Reinforcement Strategies
- Coping Mechanisms
- Peer Support
- Skill Development
- Time Management
Timeline
Professional Barber
The Gritz
07.2007 - Current
Peer Counselor
Diakonia Inc.
07.2002 - 05.2020
High School Diploma -
Barstow Community College
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