Summary
Overview
Work History
Education
Skills
Timeline
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Mark Huff

Holley,NY

Summary

I have over 20 years of experience in the IT industry with extensive hands-on hardware support. I am proficient with the day-to-day functions and operations of Data Centers. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development.

Overview

20
20
years of professional experience
3
3
years of post-secondary education

Work History

Associate Data Center Manager

Yahoo
04.2016 - 04.2022
  • Managed a team of 26 technicians with 15 direct reports in a 24x7, 365 environment.
  • Responsible for day-to-day data center management: Hardware Installations, Onsite Storage Support, Break/Fix, Space and Power, Hardware Retirement.
  • Aided in the creation of new software improve Space and Power utilization for Yahoo!s Data Centers as well as Break/Fix tracking and Company SLA measurement.
  • Coordinated team-scheduled Change Management Requests to ensure proper on-site support.
  • Involved in planning and preparation for large-scale future projects: Network Expansions, Onsite Storage Capacities, Tech Refreshes, Hardware Consolidation and Retirement.

Data Center Technician / Trainer

Yahoo
07.2010 - 04.2016
  • Physically rack, cable, image, and troubleshoot various servers and filers (HP, Dell, SuperMicro, Net App, EMC, Hitatchi).
  • Training new hires on company processes and procedures regarding day-to-day operations.
  • Hardware and software break/fix and upgrades.
  • Run cabling (copper and fiber) from Layer 2 and 3 rack switches to Juniper switches.
  • Cyclades Console configs and some Cisco switch configs.
  • Network Appliance filer configuration/OnTap Software.
  • Work with other Yahoo! Departments to resolve networking and server issues.

Operations Support Specialist

Verizon DSL Business Customer Care
01.2007 - 03.2009
  • Compiling daily reports for management.
  • Completing spreadsheets with daily DSL fallout issues in a timely manner on parameters set by management.
  • Assisting representatives via instant message and e-mail on various DSL issues ranging from simple troubleshooting to billing and equipment to provisioning.

Billing and Sales Presidential Appeals Supervisor

Verizon Online
02.2005 - 01.2007
  • Handle escalated calls from customers, resolving issues using all available contacts, resources, technical expertise, and knowledge available.
  • Compiling daily reports for management.
  • Supervision of 7 to 13 employees, ensuring proper timeline of resolution.

Tier II Technical Support Representative

Verizon Online
01.2001 - 01.2005
  • Handle escalated calls from customers, resolving issues using all available contacts, resources, technical expertise, and knowledge available.
  • Follow through with technical trouble tickets to completion.
  • Configuration of home networks, PCs, email clients, and other online data.

Education

AWS Cloud Practitioner Certification - Cloud Practitioner - Test Is 9/7/2022

Amazon Web Services
Online
08.2022 - Current

Certification in Certified Data Center Technician -

CNet Training - Data Centre & Network Infrastructu
01.2014 - 01.2014

Associates in Computer Science - Occupational, Computer Networking

ITT Technical Institute
Getzville, NY
05.2009 - 05.2011

A+ Certification in PC Hardware Troubleshooting And Repair -

Penn State Mont Alto Computer
Chambersburg, PA
01.1999 - 01.2000

Skills

Data Center Operations

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Timeline

AWS Cloud Practitioner Certification - Cloud Practitioner - Test Is 9/7/2022

Amazon Web Services
08.2022 - Current

Associate Data Center Manager

Yahoo
04.2016 - 04.2022

Certification in Certified Data Center Technician -

CNet Training - Data Centre & Network Infrastructu
01.2014 - 01.2014

Data Center Technician / Trainer

Yahoo
07.2010 - 04.2016

Associates in Computer Science - Occupational, Computer Networking

ITT Technical Institute
05.2009 - 05.2011

Operations Support Specialist

Verizon DSL Business Customer Care
01.2007 - 03.2009

Billing and Sales Presidential Appeals Supervisor

Verizon Online
02.2005 - 01.2007

Tier II Technical Support Representative

Verizon Online
01.2001 - 01.2005

A+ Certification in PC Hardware Troubleshooting And Repair -

Penn State Mont Alto Computer
01.1999 - 01.2000

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