Mark Humphrey
Coral Springs,Florida
Summary
Detail-oriented Claims Adjuster experienced in technical policy application and construction. Delivered effective negotiations with contractors, public adjusters, and attorneys through strong analytical and problem-solving capabilities. Focused on leveraging technology and communication skills to enhance claims processing and operational efficiency.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Field Adjuster
Citizens/ASI
Central/South Florida
01.2022 - Current
- Conducted thorough inspections to assess property damage and determine claim validity.
- Executed property appraisals to assess damage and determine claim values
- Evaluated repair estimates and negotiated settlements in alignment with company policies.
- Collaborated with policyholders to gather documentation and clarify claims process.
Field Adjuster
Daily/Cat/Appraisals
South Florida
01.2022 - 01.2023
- Hurricane IAN
- Conducted thorough property inspections to assess damage, influencing coverage determinations under policy terms.
- Collaborated with clients to clarify claims process, expediting resolution of inquiries and enhancing customer satisfaction.
- Evaluated loss assessments, ensuring accurate documentation that streamlined claims processing and informed settlement decisions.
Field Adjuster
Heritage/UPC/ASI
South Florida
04.2018 - 01.2022
- Conducted detailed property inspections to assess damage and determine coverage eligibility.
- Evaluated claims through comprehensive analysis of policy provisions and applicable regulations.
- Collaborated with contractors to obtain repair estimates and ensure quality standards.
- Evaluated properties to determine accurate market value, ensuring fair compensation for clients.
Field Adjuster
Citizens
South Florida
09.2017 - 01.2022
- Executed detailed inspections of properties to evaluate damage and validate claims.
- Coordinated with contractors and clients to align repair estimates and timelines for efficient claim resolution.
- Evaluated and documented policy coverage details for accurate claim processing.
- Performed property appraisals to determine accurate value and condition for claims.
Connect Point Resolutions Appraisals (Farmers / QBE)
01.2013 - 01.2019
Connect Point Resolutions Appraisals (Farmers / QBE)
01.2013 - 01.2019
Field Adjuster
People Trust (Pre-Litigation)
South Florida
04.2018 - 09.2018
- Conducted thorough property inspections to assess damage and determine coverage eligibility.
- Collaborated with policyholders to gather necessary documentation and facilitate claims processing.
- Evaluated repair estimates and negotiated with contractors for fair settlement agreements.
- Assisted in coordinating hurricane recovery efforts post-Hurricane Irma, facilitating timely claims processing and support for affected clients.
Field Adjuster
Citizens MCM Adjuster/Anchor
South Florida
11.2017 - 09.2018
- Conducted thorough inspections of property damages to assess claims accurately.
- Evaluated loss estimates and determined appropriate settlement amounts in compliance with company standards.
- Collaborated with policyholders to gather necessary documentation for claim processing.
- Coordinated hurricane recovery efforts, facilitating timely support for affected communities.
Field Adjuster
ACC Texas
Texas
09.2017 - 11.2017
- Coordinated disaster recovery efforts following Hurricane Irma, supporting affected communities and facilitating timely claims processing
- Conducted thorough inspections to assess property damages and determine coverage eligibility.
- Collaborated with policyholders to gather necessary documentation for claims processing.
- Utilized Xactimate software for accurate estimation of repair costs and resource allocations.
Pacesetters Claims Services
01.2007 - 01.2017
- Cat Claims, Appraisals
Field Adjuster
Liberty Mutual
Northeast
03.2015 - 06.2015
- Executed winter freeze procedures to ensure optimal product quality during cold months
- Conducted thorough property inspections to assess damage and estimate repair costs.
- Collaborated with policyholders to explain coverage details and claims processes.
- Reviewed and analyzed claim documentation for accuracy and compliance.
Owner-Operator
Humphrey Construction, LLC
01.2000 - 01.2013
- Processed daily claims, ensuring accuracy and compliance to meet regulatory standards, Handled cat claims with comprehensive documentation to support efficient resolution, Conducted quality control inspections, upholding standards to ensure quality assurance
- Directed project management and operations, ensuring timely completion of construction projects.
- Implemented safety protocols and compliance measures to protect workers and clients.
- Oversaw budgeting and financial planning to optimize resource allocation and cost efficiency.
Field Adjuster
Farmers/Travelers
Texas
12.2012 - 12.2012
- Assessed market value of properties through detailed appraisals.
- Conducted thorough field inspections to assess property damage and determine claim validity.
- Collaborated with policyholders to gather necessary documentation for claims processing.
- Evaluated repair estimates from contractors to ensure compliance with company standards.
Field Adjuster
Farmers & Mariposa
Missouri
07.2011 - 12.2012
- Performed property appraisals to assess damage and determine claim values
- Conducted thorough inspections to assess property damage and determine coverage eligibility.
- Collaborated with policyholders to gather necessary documentation and facilitate claims processing.
- Analyzed claim data and trends to identify potential fraud indicators and mitigate risks.
Field Adjuster
AAA & Board & USAA/ Aspen Claims Services
Missouri
11.2010 - 02.2012
- Processed daily claims, ensuring timely resolution and client satisfaction
- Conducted comprehensive property inspections to assess damage and determine appropriate claims resolutions.
- Evaluated insurance claims by analyzing loss reports and collaborating with policyholders for accurate assessments.
- Utilized advanced software tools to document findings and streamline claims processing workflows effectively.
Field Adjuster
American Family/Pacesetter
South Dakota
08.2009 - 10.2009
- Assessed damage and collaborated with homeowners after hailstorms
- Conducted thorough inspections and assessments of property damage for accurate claim evaluations.
- Collaborated with policyholders to explain coverage details and claims processes effectively.
- Utilized advanced estimating software to prepare detailed repair cost estimates for claims resolution.
Field Adjuster
American Family/Pacesetter
Colorado
06.2009 - 08.2009
- Coordinated hailstorm recovery efforts to support affected policyholders.
- Evaluated property damage and assessed claims to determine coverage eligibility.
- Conducted thorough inspections utilizing advanced software for accurate documentation and reporting.
- Collaborated with policyholders to explain claim processes and ensure understanding of coverage terms.
Field Adjuster
Market Agencies/Pacesetter
Missouri/Illinois
05.2009 - 06.2009
- Coordinated windstorm recovery efforts across multiple locations, ensuring timely support and resources for affected communities.
- Evaluated property damage claims to determine coverage eligibility and settlement amounts.
- Conducted thorough inspections of residential and commercial properties for accurate loss assessment.
- Collaborated with policyholders to gather necessary documentation and clarify claim details.
Field Adjuster
American Family/Pacesetter
South Dakota
03.2009 - 04.2009
- Coordinated preparations for wind and blizzard events to ensure effective response and mitigation.
- Conducted on-site inspections to assess property damage and determine claim eligibility.
- Evaluated and analyzed documentation to ensure compliance with company policies and state regulations.
- Collaborated with policyholders to gather necessary information for claims processing and resolution.
Field Adjuster
American Family/Safeco/Pacesetter
Montana
01.2009 - 02.2009
- Documented freeze and hail conditions to support accurate claim assessments
- Conducted thorough inspections to assess property damage and determine claim outcomes.
- Collaborated with policyholders to gather necessary documentation for claims processing.
- Evaluated repair estimates and coordinated with contractors for accurate assessments.
Field Adjuster
American Family/Pacesetter
Minnesota
10.2008 - 12.2008
- Performed re-inspections to verify accuracy of hailstorm damage assessments.
- Conducted thorough field inspections to assess property damage and determine claim validity.
- Collaborated with policyholders to gather necessary documentation and provide updates on claims status.
- Evaluated estimates from contractors for accuracy and compliance with company policies.
Field Adjuster
American Family/Pacesetter
Indiana
09.2008 - 10.2008
- Coordinated windstorm response efforts to facilitate timely assessments and claims processing.
- Conducted on-site inspections to assess property damage and evaluate claims.
- Collaborated with policyholders to gather necessary documentation for claim processing.
- Evaluated loss estimates using industry-standard software for accuracy and compliance.
Field Adjuster
American Family
Minnesota
05.2008 - 09.2008
- Processed hailstorm insurance claims, ensuring accurate assessments and timely resolutions for clients
- Conducted thorough field inspections to assess property damage and determine claim validity.
- Collaborated with policyholders to explain coverage details and resolve inquiries effectively.
- Evaluated damage reports and estimates, ensuring accuracy in claim assessments.
Field Adjuster
State of Florida/WCE
12.2007 - 04.2008
- Conducted wind mitigation inspections to identify property vulnerabilities and recommend actions.
- Conducted comprehensive field investigations to assess property damage and evaluate insurance claims.
- Collaborated with policyholders to gather necessary documentation for claim processing and resolution.
- Analyzed loss data to determine coverage applicability and establish claim settlements effectively.
State of Florida (My Safe Florida Home)
01.2007 - 01.2008
- Wind Mitigation Inspectors
NCA/Worley
01.2004 - 01.2008
- Daily Claims, Cat Claims, Quality Control
Field Adjuster
American Family/Pacesetter
Minnesota
08.2007 - 12.2007
- Managed hailstorm claims and conducted re-inspections to accurately assess damage and ensure fair settlement.
- Conducted thorough field investigations to assess property damage and verify claims accuracy.
- Collaborated with policyholders to gather necessary documentation for claims processing.
- Evaluated loss reports and determined coverage based on policy terms and conditions.
Field Adjuster
Nationwide/NCA/Worley
Indiana
12.2006 - 12.2006
- Performed quality control checks and re-inspections after hailstorms to ensure claim accuracy and compliance
- Conducted thorough property inspections to assess damage and determine necessary repairs.
- Evaluated claims for accuracy, ensuring compliance with policy guidelines and industry standards.
- Collaborated with contractors to obtain repair estimates and facilitate timely claim resolutions.
Field Adjuster
American Family/NCA/Worley
Ohio
08.2006 - 10.2006
- Oversaw S&P backup processes to ensure data integrity
- Conducted thorough property inspections to assess damage and determine claim validity.
- Evaluated loss documentation and collaborated with clients to ensure accurate claims processing.
- Utilized Xactimate software for estimating repair costs and streamlining claims management.
Field Adjuster
NCA/Worley
Indiana
04.2006 - 07.2006
- Hailstorms - Farmers Insurance
- Coordinated field inspections to assess property damage and determine claim validity.
- Evaluated insurance claims by gathering evidence and preparing comprehensive reports.
- Collaborated with contractors to ensure timely repairs and adherence to policy standards.
Field Adjuster
First Home/NCA/Worley
South Florida
03.2006 - 04.2006
- Reviewed re-inspections on Hurricane Katrina and Hurricane Wilma claims for compliance with established guidelines and to verify claim accuracy.
- Evaluated property damage claims to determine validity and coverage under policy terms.
- Conducted thorough inspections and documentation of damages for accurate claim processing.
- Collaborated with contractors to obtain repair estimates and resolution timelines for clients.
Field Adjuster
NCA/Worley
South Florida
12.2005 - 03.2006
- Hurricane Wilma - First Home Insurance/Appraisals
- Conducted thorough inspections of insured properties to assess damages and determine claim validity.
- Collaborated with policyholders and contractors to facilitate claims processes and resolve disputes efficiently.
- Evaluated claims documentation for accuracy, ensuring compliance with company policies and regulatory standards.
Field Adjuster
NCA/Worley
Texas
10.2005 - 12.2005
- Hurricane Rita - Farmers Insurance
- Conducted thorough inspections of property damage to assess claims and establish coverage.
- Collaborated with policyholders and contractors to facilitate smooth claims processing and resolution.
- Analyzed loss reports to ensure compliance with company policies and industry regulations.
Field Adjuster
First Home Insurance/Litigation NCA/Worley
South Florida
10.2005 - 10.2005
- Coordinated disaster relief efforts during Hurricane Katrina, supporting affected communities and facilitating recovery initiatives.
- Conducted detailed inspections to assess property damage and determine coverage eligibility.
- Collaborated with policyholders to gather necessary documentation for claims processing.
- Evaluated repair estimates and negotiated settlements with contractors to ensure fair compensation.
Field Adjuster
USAA, MetLife & Liberty/NCA/Worley
South Florida
06.2005 - 10.2005
- Reviewed and validated daily claims to confirm compliance with policy standards and expedite resolution
- Conducted on-site inspections to assess property damage and determine claim validity.
- Collaborated with policyholders to gather necessary documentation for claims processing.
- Evaluated repair estimates and negotiated settlements with contractors and service providers.
Field Adjuster
USF&G Specialty/NCA/Worley
South Florida
08.2004 - 06.2005
- Coordinated disaster response efforts for hurricanes Charley, Francis, and Jeanne, providing timely assessment and support for affected policyholders.
- Conducted thorough inspections of property damage to evaluate claims accurately.
- Collaborated with policyholders to gather necessary documentation for claim processing.
- Analyzed and interpreted insurance policies to determine coverage eligibility and claims validity.
Field Adjuster
Farmers-NCA Group
St Louis, MO
05.2002 - 09.2004
- Hailstorm Claims and Re-Inspections
- Evaluated property damage and assessed claims in compliance with company policies.
- Conducted thorough inspections to determine validity of insurance claims.
- Collaborated with contractors to ensure accurate repair estimates and timelines.
Education
High School -
Hazelwood West
St Louis, MOundefined
Thomas Nelson Community College
Hampton, VANuclear Engineer/UDT - USS Abe Lincoln CVN72
US Navy
Building Contractor - Various Manufacturer Courses
Various courses for CE credits - TX & FL requirements exceeded
Courses
Donan Engineering
Basic Adjusting 101 - undefined
NCA Group
01-2000
Skills
- Field reporting
- Damage assessment
- Claims analysis
- Loss assessment
- Property inspection
- Insurance appraisal
- Policy interpretation
- Construction
Certification
- Texas Independent Property & Casualty License, #1229603/NPN#7702666
- Florida Independent Property & Casualty License, #E142980 (Home License)
- Minnesota Adjuster Multiple Lines License, #40137498
- Montana Independent Property & Casualty License, #708883
- Kentucky Property & Casualty, #742044
- North Carolina Property & Casualty License, #7702666
- South Carolina Property & Casualty License, #931570
- State Farm Date Certification, 2005-05-01
- American Family Certification, #72688, 2006-06-01
- Nationwide Date Certification, 2007-02-01
- Citizens Pre-Orientation Training Program, 2007-07-01, 2018-12-31
- Haag Certified Roof Inspector, #200707127, 2007-07-01
- My Safe Florida Home - Certified Wind Mitigation Inspector
- NACHI Home Inspector, NACHI08052606
- California Earthquake Certification, 2005-06-01, 2008-02-01, 2015-02-01
- Tower Hill Certification, 2008-02-01, 2009-03-01
- American Family Commercial Farm & Ranch, #72688, 2009-02-01
- Citizens Certification, #965868153, 2015-03-01
- NFIP Certification, #04070059, 2007-04-01, 2026-03-01
- Verification Inspection Class, 2010-05-01
- TWIA/TFPA Certified Field & Examiner, 2019-06-01, 2024-05-01
- ATEX Courses Completed, 2015-09-21, 2015-09-27
- IICRC Certified, 2019-11-30
- Federal National Insurance - One Call Claims, 2019-09-01
Xactimate Address
humphrey@mark.gerty.ok
Timeline
Field Adjuster
Citizens/ASI
01.2022 - Current
Field Adjuster
Daily/Cat/Appraisals
01.2022 - 01.2023
Field Adjuster
Heritage/UPC/ASI
04.2018 - 01.2022
Field Adjuster
People Trust (Pre-Litigation)
04.2018 - 09.2018
Field Adjuster
Citizens MCM Adjuster/Anchor
11.2017 - 09.2018
Field Adjuster
Citizens
09.2017 - 01.2022
Field Adjuster
ACC Texas
09.2017 - 11.2017
Field Adjuster
Liberty Mutual
03.2015 - 06.2015
Connect Point Resolutions Appraisals (Farmers / QBE)
01.2013 - 01.2019
Connect Point Resolutions Appraisals (Farmers / QBE)
01.2013 - 01.2019
Field Adjuster
Farmers/Travelers
12.2012 - 12.2012
Field Adjuster
Farmers & Mariposa
07.2011 - 12.2012
Field Adjuster
AAA & Board & USAA/ Aspen Claims Services
11.2010 - 02.2012
Field Adjuster
American Family/Pacesetter
08.2009 - 10.2009
Field Adjuster
American Family/Pacesetter
06.2009 - 08.2009
Field Adjuster
Market Agencies/Pacesetter
05.2009 - 06.2009
Field Adjuster
American Family/Pacesetter
03.2009 - 04.2009
Field Adjuster
American Family/Safeco/Pacesetter
01.2009 - 02.2009
Field Adjuster
American Family/Pacesetter
10.2008 - 12.2008
Field Adjuster
American Family/Pacesetter
09.2008 - 10.2008
Field Adjuster
American Family
05.2008 - 09.2008
Field Adjuster
State of Florida/WCE
12.2007 - 04.2008
Field Adjuster
American Family/Pacesetter
08.2007 - 12.2007
Pacesetters Claims Services
01.2007 - 01.2017
State of Florida (My Safe Florida Home)
01.2007 - 01.2008
Field Adjuster
Nationwide/NCA/Worley
12.2006 - 12.2006
Field Adjuster
American Family/NCA/Worley
08.2006 - 10.2006
Field Adjuster
NCA/Worley
04.2006 - 07.2006
Field Adjuster
First Home/NCA/Worley
03.2006 - 04.2006
Field Adjuster
NCA/Worley
12.2005 - 03.2006
Field Adjuster
NCA/Worley
10.2005 - 12.2005
Field Adjuster
First Home Insurance/Litigation NCA/Worley
10.2005 - 10.2005
Field Adjuster
USAA, MetLife & Liberty/NCA/Worley
06.2005 - 10.2005
Field Adjuster
USF&G Specialty/NCA/Worley
08.2004 - 06.2005
NCA/Worley
01.2004 - 01.2008
Field Adjuster
Farmers-NCA Group
05.2002 - 09.2004
Owner-Operator
Humphrey Construction, LLC
01.2000 - 01.2013
Basic Adjusting 101 - undefined
NCA Group
Courses
Donan Engineering
Various courses for CE credits - TX & FL requirements exceeded
Building Contractor - Various Manufacturer Courses
Nuclear Engineer/UDT - USS Abe Lincoln CVN72
US Navy
undefined
Thomas Nelson Community College
High School -
Hazelwood West