MARK Hyde
Dalton,GA
Summary
Dynamic and safety-focused Terminal Manager with over five years of experience in optimizing operations and enhancing workplace safety standards. Proven ability to establish and achieve long-term goals through continuous improvement. Committed to fostering a culture of excellence by recruiting and training skilled employees, ensuring exceptional customer service, and maximizing operational productivity. Skilled in implementing strategic initiatives that drive efficiency and elevate overall terminal performance, contributing to organizational success.
Overview
26
26
years of professional experience
Work History
Terminal Manager
Plastic Express
Dalton, GA
08.2016 - Current
- Managed driver dispatch and monitored on-time delivery performance.
- Audited drivers' logs and hours of service to ensure adherence to regulatory compliance standards.
- Oversaw and coordinated transport personnel activities for efficient loading, transporting, and offloading of products.
- Formulated and implemented strategies to enhance production efficiency and minimize costs.
- Recruited, trained, and supervised terminal personnel to enhance customer satisfaction.
- Facilitated communication with dispatched personnel and drivers to optimize operational efficiency.
- Orchestrated dispatch support to effectively manage emergencies and enhance operational efficiency.
- Orchestrated employee scheduling for deliveries and special requirements within company warehouse.
- Oversaw worker efficiency and addressed performance-related issues.
- Analyzed e-logs and system data to identify service hours violations, driver speed issues, and fleet safety performance problems.
- Facilitated hiring and training of new employees on warehouse safety protocols and company policies.
Driver
DELTA DISPOSAL
Monroe, LA
04.2016 - 08.2016
- Performed pre-trip inspection checks and reported problems to supervisor.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Drove trucks to and from job sites to deliver supplies.
Driver
Old Dominion Freight Line, Inc.
West Monroe, LA
02.2006 - 02.2016
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Secured merchandise, avoiding damage during transportation.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Collected payments for goods delivered or unloaded.
- Verified loads against bill of lading to identify and correct discrepancies.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Reviewed work orders to perform freight movement and deliveries.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Operated standard warehouse equipment to assist with loading and unloading of deliveries.
- Logged deliveries, drop-off times and special conditions in Type system.
- Achieved consistently high customer scores due to exceptional service.
- Checked vehicle after shift for damage.
- Delivered goods and services to customers on time and in excellent condition.
Owner/Operator
FedEx Ground
Monroe, LA
04.2000 - 01.2006
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Managed sales presentations to promote product and brand benefits.
- Resolved issues quickly through meticulous research and quick decision-making.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Kept records for production, inventory, income and expenses.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
Education
High School Diploma -
Sterlington High School
Monroe, LA05-1991
Skills
- Effective problem resolution
- Time Management
- Relationship Building
- Dependable and Reliable
- Forklift operation certification
- Operations management
- Safety management
- Team supervision
- DOT regulations
- Dispatch
- FMCSA, EPA, and OSHA regulations compliance
- Customer service
Accomplishments
2023 & 2025 Best Quality Terminal
Timeline
Terminal Manager
Plastic Express
08.2016 - Current
Driver
DELTA DISPOSAL
04.2016 - 08.2016
Driver
Old Dominion Freight Line, Inc.
02.2006 - 02.2016
Owner/Operator
FedEx Ground
04.2000 - 01.2006
High School Diploma -
Sterlington High School