Summary
Overview
Work History
Education
Skills
Timeline
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Mark-Ian Caro

San Diego,CA

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

7
7
years of professional experience

Work History

Shift Supervisor

Starbucks
06.2018 - Current
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Delivered successful training to more than 9 employees during tenure, educating on successful work processes and productivity strategies.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.

Restaurant Busser

Tender Greens
06.2016 - 09.2016
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Provided respectful and courteous bussing services while operating within active dining rooms.
  • Improved customer satisfaction rates by answering customers' questions and resolving issues.

Education

High School Diploma -

Mira Mesa High School
San Diego, CA
06.2015

Skills

  • Staff Management
  • Conflict Resolution Techniques
  • Staff Development
  • Production Efficiency
  • Guest Satisfaction
  • Adaptable Style

Timeline

Shift Supervisor

Starbucks
06.2018 - Current

Restaurant Busser

Tender Greens
06.2016 - 09.2016

High School Diploma -

Mira Mesa High School

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Mark-Ian Caro