Mark Jackson
Mt. Juliet,TN
Summary
Accomplished Leader with a proven track record at FedEx Supply Chain, adept in P&L Management and fostering robust workforce management. Spearheaded initiatives that significantly enhanced operational efficiency and team morale. Seasoned in overseeing daily operations, developing strategic plans and improving revenue generation. Skilled in strategic planning and continuous process improvement, consistently meeting key performance indicators and driving profitability.
Overview
23
23
years of professional experience
Work History
Operations Manager/Interim General Manager
FedEx Supply Chain
La Vergne, TN
09.2019 - Current
- (Hewlett-Packard Site) - Responsible for developing and executing operational plans and strategies to efficiently manage a team of 174 hourly employees and 5 supervisors. .
- Works closely with Inventory Manager to manage the disposition of $36M workable systems for HP customers, while consistently meeting company SLA’s.
- Analyzes Profit and Loss Statements and daily production tracker to offer recommendations for driving daily operational decisions.
- Drove a 4% growth in OPINC for the period of 2023 to 2024 by cutting labor expenses with improved operational efficiency.
- Reviews Income Statements and works with Financial Analyst to understand and align with yearly Strategic Outlook (budget) plans.
- Coordinated efforts across departments to integrate advanced conveyor systems and state-of-the-art automation for a $4M project enhancement.
- Facilitates Quality Action Teams to drive quality and efficiency while cutting costs to both FSC and customer.
Senior Logistics Manager
Army National Guard/U.S. Navy
Smyrna, TN
10.2001 - 04.2024
- Served as a Logistics Manager/Database Administrator and as a Chemical, Biological, Radiological and Nuclear Specialist (CBRNS): Duties included the maintaining of files, requisition logs, budget, and supply documents, to include the preparation of all supply reports.
- Managed complex logistics operations leading to outstanding execution, receiving appreciation through 4 Navy achievement medals and 2 Army achievement medals over the course of 14 years.
- Liaised with carriers regarding shipment issues; resolving discrepancies between carriers' invoices and records.
- Monitored $130M in Parts/Material to ensure all departments met readiness protocol during Operation Iraqi Freedom.
- Analyzed data related to transportation routes, warehouse utilization, inventory control systems, and resource allocation.
Material Handling Team Leader
Nissan Yates Service
Smyrna , TN
11.2013 - 08.2019
- Provided guidance for the daily operations of 3 Leads and 78 hourly employees across multiple shifts.
- Ensured procedures were according to specifications and that resources were used effectively, and work schedules and targets were met.
- Implemented Work Instructions in all areas to document workplace procedures and optimize productivity through standardization.
- Coordinated the receipt of 115 trailers per shift. This included the inspection and verifications of incoming orders for accuracy and quality, and completing written documentation.
- Supervised business functions, employee staffing, customer retention and financial accountability for all area assets.
- Worked with the Production department to develop key performance indicators to measure effectiveness of operational processes.
- Implemented training initiatives to coach staff on best practices and processes for enhanced profitability.
Education
Bachelor of Science - Business Management
Southern New Hampshire University
Hooksett, NH01-2020
Certified Chemical, Biological, Radiological, and Nuclear Specialist – Army National Guard (2018) -
Skills
- P&L Management
- Data Analysis
- Inventory Management
- Lean Manufacturing
- Budgeting and forecasting
- Workflow Optimization
- Six sigma certification
- Strategic Planning
- Warehouse Operations
- Customer relationship management
- Contract Review and Recommendations
Accomplishments
- QDM Expert
- Completed Cohort 1 -Building Business Leaders (Nov. 2022)
- Completed - Leadership Accelerator Course (Jan. 2024)
- Awarded 4 Navy Achievement Medals (2001-2008)
Timeline
Operations Manager/Interim General Manager
FedEx Supply Chain
09.2019 - Current
Material Handling Team Leader
Nissan Yates Service
11.2013 - 08.2019
Senior Logistics Manager
Army National Guard/U.S. Navy
10.2001 - 04.2024
Bachelor of Science - Business Management
Southern New Hampshire University