Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Caitlin L. Irving

Stone Park,USA

Summary

Restaurant Manager | Hospitality Operations | Staff Training & Development
Accomplished restaurant manager with 13+ years of experience in high-volume, fast-paced hospitality environments. Expertise in restaurant operations management, team leadership, staff training, and customer service excellence. Proven ability to drive guest satisfaction, optimize food and beverage service standards, and ensure compliance with health, safety, and sanitation regulations. Skilled in inventory control, cost management, and labor scheduling to maximize profitability. Leads with a culture-first mindset, fostering alignment between organizational values and daily actions. Recognized for delivering memorable dining experiences, maintaining brand standards, and achieving operational goals through strategic planning and hands-on leadership.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Interim General Manager

Panera Bread
12.2021 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with team and guest ensure long-term success and loyalty.
  • Drove revenue growth by identifying opportunities and creating a plan.
  • Managed a diverse team, fostering a positive work environment and high employee satisfaction resulting in low turn over
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.


Managing Partner

KBP Foods
12.2018 - 03.2021
  • Reduced employee turnover rate through building relationships.
  • Managing and exceeding all expectations of inventory and labor goals.
  • Increased sales through great customer service, and surpassing speed of service goals.
  • Increasing revenue and late night operations.




CoManager

Burger King
02.2015 - 10.2018
  • Oversee employee work in front and back of house to ensure compliance with company policy, regulations, and food safety guidelines.
  • Completing opening and closing manager procedures, with handling deposits.
  • Training and developing team members to meet all cleanliness and customer satisfaction requirements.

Receptionist

State Farm Insurance & Financial Service Agency
03.2011 - 10.2013
  • Aided with insurance sales and servicing policies.
  • Coordinated an organized schedule for the agent.
  • Earn "top-caller" award in district

Education

2 years college - Business

Joliet Junior College
Joliet, IL
11.2017

Skills

  • Team Management
  • Leadership and team building
  • Operations management
  • Goal setting
  • P&L management
  • Staff motivation
  • Guest retention
  • Performance improvement

Accomplishments

    Achieved and sustained top 10% company with Panera ranking by driving sales growth, enhancing service quality, and developing high-performing teams.

Certification

  • ServSafe
  • Illinois Food Sanitation Certification - City Of Chicago

Timeline

Interim General Manager

Panera Bread
12.2021 - Current

Managing Partner

KBP Foods
12.2018 - 03.2021

CoManager

Burger King
02.2015 - 10.2018

Receptionist

State Farm Insurance & Financial Service Agency
03.2011 - 10.2013

2 years college - Business

Joliet Junior College

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