MARK JARDIN

• Provided strategic partner guidance, streamlining consistency and stability, advancing operational efficiency, and accelerating technological enhancement to enable innovation, client differentiation, and scaling while sustaining accountability for contract terms, SLAs, and CSAT.
• Led strategic client service delivery initiatives across healthcare operations, ensuring service execution aligned with contractual obligations.
• Led cross-functional teams to streamline claims processing workflows, quality controls, and turnaround consistency.
• aligned executive stakeholder feedback to refine operational strategy, directly supporting enterprise growth objectives.

• Led strategic direction for third-party administrator (TPA) EBS division through organizational and platform readiness strategy execution, supporting client delivery, revenue growth, and innovation via streamlined systems, processes, procedures, and workflows that improve internal and external client and member experiences, client satisfaction.
• Redesigned administration platform workflows by implementing operational strategies.
• Created and launched new brand identity website and mobile application.
• established partnerships enabling launch of wellness-focused direct-contracted network programs.
• Sourced best-of-breed reinsurance vendor partners to enable clinical and cost containment initiatives.
• Streamlined program operations to synchronize underwriting claims processes and service team activities with strategic business objectives.
• fortified carrier relationships to enable program stability, capacity management, and market expansion.
• Directed compliance process execution to maintain alignment with regulatory requirements and internal governance standards.

• Onboarded and managed Business Process as a Service (BPaaS) client book in government programs market (15 clients/$100M revenue).
• Implemented two new BPaaS clients and maintained 97% retentionMaintain P&L accountability for Business Process as a Service (BPaaS) government programs, including Medicare, Medicaid, and Part D. Spearhead client onboarding and devise and execute strategic plans to retain accounts and increase satisfaction. Foster ongoing relationships with 15 clients worth $100M.
• Implemented two new BPaaS clients while achieving 97% retention; maintained P&L accountability for BPaaS government programs including Medicare, Medicaid, and Part D, and executed strategic plans to enhance account retention and satisfaction. Foster ongoing relationships with 15 clients worth $100M.
• Boosted Total Contract Value (TCV) $9M by effectively upselling additional Cognizant Offerings.
• Increased profitability by upselling Cognizant services
• Led integration of new company into Cognizant business model, achieving 92% client satisfaction.
• Led integration of new company into Cognizant business model attaining 92% Client Satisfaction.

• Developed a client team to transition from migration to steady state for a $350M annual BPaaS contract for account management, client services, and delivery platforms that engaged customers and stabilized continued service for a Blues Plan of approximately 2 million members.
• Led enterprise strategy alignment across healthcare operations, technology, and client delivery teams.
• Directed cross-functional initiatives to improve service performance, workflow consistency, and operational governance.
• Oversaw executive stakeholder communications, translating business priorities into actionable implementation plans.

• Drove client and revenue growth with health plans and industry partners.
• Acquired two new health plan logos ($20M engagements)
• Executed channel partnerships (international health system and US health cost containment services)
• Recruited and developed client team to ensure seamless transition from migration to steady state for $350M per annum BPaaS contract for Blues Plan services and platforms, overseeing P&L across all phases and strategically aligning team, technology, systems, and processes to achieve business goals.
• Increased client satisfaction by 15% and improved loyalty and retention through implementation of targeted client-focused initiatives across new and existing projects.
• Achieved 9% year-over-year improvement in service results.
• Recruited and developed client team to support seamless transition from migration to steady state for $350M per annum BPaaS contract for Blues Plan services and platforms. Oversaw P&L across all phases. Fulfilled business goals by strategically aligning team, technology, systems, and processes to fulfill business goals.
• Enhanced client satisfaction 15% while improving loyalty and retention by implementing client-focused initiatives across new and existing projects.
• Improved Service results 9% year over year.

• Secured a new health plan logo worth $1M for the global roadmap.
• Led cross-functional transformation initiatives, aligning delivery teams with client objectives and governance standards.
• Directed senior stakeholders through strategic planning, portfolio prioritization, and execution reviews.
• Oversaw program delivery, ensuring accuracy, consistency, and adherence to service commitments.

Provided guidance to Nigerian property and casualty company on life and health insurance market entry and assessed network adequacy for local HMO.

• Assessed client needs, converting requirements into actionable consulting recommendations.
• Advised clients on business strategy, operational improvements, and implementation priorities.
• Assessed organizational processes and recommended practical solutions for efficiency and growth.
• Facilitated stakeholder workshops to align goals, risks, and project expectations.

• Managed $200m P&L and 200 FTEs across two business units, spearheading launch of Aetna Health Services International.
• reignited and expanded regional expatriate insurance sales throughout MEA
• Negotiated and finalized insurance administration contract with Dubai Government Health Authority for implementation.
• Streamlined sales and marketing strategy for expatriate insurance offerings through reengineering efforts.
• Cultivated key partnerships to support creation of Aetna Health Service Global Wellness Program aligned with World Health Organization 2020 target goals.
• executed strategy for ceded and captive risk partnerships with local insurers for growth and expansion
• Spearheaded enterprise strategy alignment across business priorities, healthcare operations growth, and member experience goals.
• Directed cross-functional teams in delivering operational improvements spanning product service and clinical workflows.
• Partnered with senior leaders for performance trend analysis and strategic plan adjustments to support business outcomes.
• Directed budgeting and forecasting alongside resource planning aligned with financial and operational objectives.
• Managed operations and provided targeted corrective feedback to meet daily and long-term goals.

• Led an organization of 300 across 8 global locations servicing 400K members worth $400M in revenue including an international acquisition and integration. Led product and services expansions while serving on multiple Aetna International boards. Managed sales, operations, provider networks, clinical programs, cost containment programs and wellness services.
• Led transformation of the business unit from US-based expatriate benefits provider to global, regionally based international insurer and health service provider. Managed a global team of 400 staff providing service to 400K members with $400M in revenue. Enforced adherence to FCPA and AML regulations to eliminate risks.
• Enhanced service levels 15% while simultaneously reducing expenses 20% by integrating 225 employees across eight countries with a 24/7 global service operations organization.
• Successfully obtained EU health insurance license and directed opening of the first non-US office.
• Achieved recognition as an approved consultant by the UK's National Health Service (NHS) to provide services to NHS Primary Care Trusts (PCT).
• Redesigned and launched global EAP, Health Services, and Medical Management programs to enhance member support.
• Improved service levels 15% while reducing expenses 20%
• Obtained European Union insurance license and opened first Aetna non-US office
• Assisted in launching new business units for Aetna by leveraging previous technology and operations successes.

• Developed and launched a network access offering for international markets, securing Aetna US proprietary discounts for US-bound globally mobile insureds.
• Achieved $100m revenue within first 3 years of launch.
• Supported platform, product, and service expansion initiatives by reviewing marketplace and customer trends to improve offerings with existing assets. Helped lead BPO and international assistance service contract negotiations. Built and maintained internal and external vendor partnerships.
• Piloted global launch of new joint claims administration network access/cost containment product to achieve $100m in revenue.
• established bancassurance partnership in Morocco.
• Advised a Nigerian property and casualty company regarding life and health insurance market entry and assessed network adequacy for local HMO.

• led due diligence joint venture and eventual integration of managing general underwriter/tpa in new market for aetna.
• Drove revenue growth from $65m to $300m alongside 98% retention.
• Reduced medical costs by 7% and operating expenses by 5% while increasing profitability by 13%.
• managed student health plan operations aligning service delivery with compliance and client expectations.
• Managed enrollment workflows, handled benefits administration, and ensured timely issue resolution for student health members.
• Partnered with underwriting claims and account teams to enhance plan implementation accuracy through improved execution.
• Reviewed operating reports to pinpoint process gaps and enhance service performance.