Mark Johnson

Stone Mountain,GA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

years of professional experience

Certification

Work History

Coder /IT Technician

Self-employed

Stone Mountain, Georgia

02.2017 - Current

Developed and maintained code for applications and systems, enhancing user experience and operational reliability.
Troubleshot and resolved software issues, restoring system functionality and minimizing downtime.
Conducted code reviews to maintain quality and adherence to standards.
Implemented best practices in coding to enhance efficiency and performance.
Documented processes and procedures, facilitating knowledge transfer and training for team members.

Space Force Safety Team

Amazon

STONE MOUNTAIN, GA

10.2020 - 12.2020

Collaborated with area leaders to improve workplace conditions and support operational efficiency.
Implemented COVID regulations to enhance employee health and safety during the pandemic.
Worked with diverse coworkers to achieve goals and resolve issues related to products and services.

Technician

M&R Vending

STONE MOUNTAIN, GA

08.2006 - 05.2009

Coordinated service enhancement strategies to improve customer satisfaction
Conducted data analysis for individual customers to tailor product supply
Facilitated pricing discussions to optimize product sales strategies

Education

Bachelor of Science - Computer Engineering

DeVry Education Group

Decatur, GA

Skills

Product Management
Agile methodologies
Technology Applications
Stakeholder Engagement
Training and Development

IT troubleshooting
Workplace safety
Customer relationship management
Data analysis