Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Hi, I’m
Mark Jones
Clearwater,FL
Summary
Overview
14
years of professional experience
Work History
Verizon Business Tampa, FL
Business Chat Sales Rep
10.2020 - Current
Job overview
- Showcased product features to customers and discussed technical details
to overcome objections and lock in sales. - Maintained up-to-date knowledge of all available products.
- Developed and deepened customer relationships to drive revenue growth.
- Surpassed sales targets by 460%. for the month of December 2020
- Collected information on sales and service issues to provide effective resolutions.
- Maintained friendly and professional customer interactions at all times. -Wrote sales contracts for orders obtained and submitted orders for processing.
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Verizon BusinessTampa, FL
Supervisor V2B Inside Sales
08.2022 - 01.2023
Job overview
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Established and enforced clear goals to keep employees working collaboratively.
- Reviewed completed work to verify consistency, quality and conformance.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Coached staff members to develop long-term career goals.
Verizon BusinessTampa, FL
Transition Coach
02.2022 - 08.2022
Job overview
- Engaged individuals receiving support through coaching, feedback and skills development exercises.
- Assisted participants in achieving highest level of independent functioning while receiving services.
- Gathered work behaviors and productivity data to fulfill reporting requirements.
- Delivered training using multiple methods to reach diverse learning styles.
- Mentored program participants by answering questions and directing throughout work shift.
- Worked with staff to develop, monitor and resolve skills training or vocational issues.
- Integrated current job search knowledge and technologies into training and manuals.
Verizon BusinessTampa, FL
Business Specialist
11.2018 - 10.2020
Job overview
- Answered customers' questions regarding products, prices and availability.
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
- Set up new accounts, established customer credit, and set up payment methods.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Established fair pricing structures and finalized contracts to complete purchase agreements with business customers.
- Developed and deepened customer relationships to drive revenue growth
Verizon WirelessTampa, FL
Inside Sales Representative
08.2015 - 11.2018
Job overview
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Delivered superior customer support to improve account retention rate.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Consulted with customers to aid selection and purchase of products that met needs.
- Expedited customer orders for quick delivery and to promote satisfaction.
- Collaborated with team members to determine strategic sales approaches.
- Identified customer needs by asking questions and advising on best solutions.
Royal Caribbean InternationalMiami, FL
Assistant Shore Excursion Manager
02.2010 - 06.2015
Job overview
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Maintained relationships with travel partners and vendors.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Mentored 12-member sales team in applying effective sales techniques and delivering top-notch customer service.
- Collected payment for transportation and accommodations from customers.
Education
Abraxas High School Poway, CA
High School Diploma
06.1998
University Overview
Skills
- Sales Management
- Revenue Analysis
- Sales
- Quotas
- Telecommunications
- Leadership
- Team Leadership
- Team Building
- Training
- Management
- Staff Training and Motivation
- Supervision & Leadership
Affiliations
Affiliations
Harvard Manage Mentor Certificates
- Career Management
- Leading People
- Coaching
Timeline
Supervisor V2B Inside Sales
Verizon Business
08.2022 - 01.2023
Transition Coach
Verizon Business
02.2022 - 08.2022
Business Chat Sales Rep
Verizon Business
10.2020 - Current
Business Specialist
Verizon Business
11.2018 - 10.2020
Inside Sales Representative
Verizon Wireless
08.2015 - 11.2018
Assistant Shore Excursion Manager
Royal Caribbean International
02.2010 - 06.2015
Abraxas High School
High School Diploma