Mark Jones
Asheville,NC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
18
18
years of professional experience
Work History
Front Desk Agent
Hotel Indigo Asheville Downtown
06.2017 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff members in customer service techniques and hotel operations.
Theater Director
Asheville Community Theatre
02.2010 - Current
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Developed project budgets and managed production costs.
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
- Conducted meetings with staff to discuss production progress and to attain production objectives.
- Presented production ideas and determined creative scenarios for production and delivery.
Theater Director
Haywood Arts Regional Theatre
03.2006 - Current
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Developed project budgets and managed production costs.
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
- Conducted meetings with staff to discuss production progress and to attain production objectives.
- Presented production ideas and determined creative scenarios for production and delivery.
- Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
Server Trainer
Longhorn Steakhouse
06.2005 - 06.2017
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
Education
High School Diploma -
Enka High School
Asheville, NC06.1992
Skills
- Front Desk Management
- Personable Demeanor
- Office Management
- Problem-Solving Skills
- Sales Expertise
- Local Arts and Culture
- Cash Handling
- Time Management
Timeline
Front Desk Agent
Hotel Indigo Asheville Downtown
06.2017 - Current
Theater Director
Asheville Community Theatre
02.2010 - Current
Theater Director
Haywood Arts Regional Theatre
03.2006 - Current
Server Trainer
Longhorn Steakhouse
06.2005 - 06.2017
High School Diploma -
Enka High School
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