Latricia Jordan

Work History

Indigo Hotel Downtown Cleveland

Cleveland, OH

10.2022 - 07.2023

Developed and maintained courteous and effective working relationships.
Gained strong leadership skills by managing projects from start to finish.
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Verified each completed room against standard plans to maintain consistency.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.

Residence Inn Downeown Cleveland

Cleveland, OH

10.2020 - 10.2022

Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
Trained and mentored new staff on cleaning and safety protocols.
Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
Addressed customer feedback and complaints to maximize satisfaction.
Collaborated with management to develop long-term strategies for housekeeping and janitorial department.

Shulte Hospality Group

Cleveland, OH

08.2018 - 09.2020

Conducted daily walk throughs and inspections of guest rooms and public spaces.
Generated purchase orders and maintained monthly checkbook to sustain appropriate cost and expense control levels.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.

Interstate Hotel Group

Cleveland, OH

06.2016 - 07.2017

Supervised and supported housekeeping personnel to maximize quality of service and performance.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Stocked room attendant carts with supplies to keep carts organized and clean.
Practiced safe work habits and wore protective safety equipment.
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Inventoried incoming supplies and placed items in stock for use by personnel.
Prepared work schedules for associates to promote proper staffing levels.
Communicated guest service scores to drive improvement and higher guest satisfaction.