Mark Jones
Baltimore,MD
Summary
Consummate professional who has a commitment to customer service with the ability to build relationships, resolve complex issues and win customer loyalty. Experienced Security Officer with solid background in public safety and protection services . Managed critical situations effectively and contributed to maintaining public safety. Proven ability to handle high-stress environments and demonstrated expertise in tactical response and conflict resolution.
Overview
7
7
years of professional experience
Work History
Armed Security Officer
Blackhawk Protection Services
03.2023 - Current
- Supported a positive campus atmosphere by engaging with students, faculty, staff, and visitors in a respectful and approachable manner.
- Assisted in coordinating large events held on-campus such as concerts or guest lectures by working closely with event organizers on required security measures.
- Responded quickly to incidents and assessed active situations for security concerns.
Armed Security Officer
Tcs Security Consultants
09.2022 - Current
- Checked personnel ID badges and issued temporary credentials to visitors.
- Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
EVC Supervisor/Instructor
Johns Hopkins Hospital
06.2018 - 04.2023
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Ensured timely completion of all cleaning tasks by effectively delegating responsibilities among team members and monitoring progress throughout the shift.
- Improved EVS department efficiency by implementing new cleaning procedures and scheduling systems.
Armed Security Officer
2KingZ Event Management LLC
06.2018 - 04.2023
- Collaborated with local law enforcement agencies, resulting in a safer nightlife experience for patrons.
- Enhanced club safety by conducting thorough security checks and monitoring entrances and exits.
- Strategized long-term plans for game franchises, successfully maintaining series continuity across multiple installments.
Education
High School Diploma -
Woodlawn High School
Woodlawn, MD01.2015
Skills
- Dependability
- Oral/written communication skills
- Self-Motivated
- Interpersonal Skills
- Team Leader/ Team Player
- Problem Solving Skills
- Honest
- Works efficiently with little or no supervision
- Excellent work Habits
Timeline
Armed Security Officer
Blackhawk Protection Services
03.2023 - Current
Armed Security Officer
Tcs Security Consultants
09.2022 - Current
EVC Supervisor/Instructor
Johns Hopkins Hospital
06.2018 - 04.2023
Armed Security Officer
2KingZ Event Management LLC
06.2018 - 04.2023
High School Diploma -
Woodlawn High School
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