Summary
Overview
Work History
Education
Skills
Timeline
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Mark Joseph

Crown Point,IN

Summary

Capable and passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in restaurant/bar establishments.

Overview

24
24
years of professional experience

Work History

Bar Manager/Bartender

Rivals
01.2021 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Increased bar revenue through development and marketing of featured cocktails.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.

Manager

Jalapenos Authentic Mexican Restaurant
02.2007 - 08.2021
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.

Warehouse Manager/Sales Assistant

Three Floyds Brewing
05.2015 - 07.2020
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Supervised warehouse operations by managing employees during shifts.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Fielded customer questions to share information about products, availability and pricing.
  • Maintained records related to sales, returns and inventory availability.

Car Salesman

Webb Ford
05.2010 - 09.2012
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Negotiated purchase prices and explained sales, warranty and optional products.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.

Education

No Degree - Food Science

Ball State University
Muncie, IN

Associate of Science - Culinary Arts

Le Cordon Bleu College of Culinary Art - Chicago
Chicago, IL
05.2012

Bachelor of Science - Hospitality And Tourism Management

Purdue University Calumet
Hammond, IN
05.2005

High School Diploma -

Munster High School
Munster, IN
05.1999

Skills

  • Menu Memorization
  • Suggestive Selling
  • Cash Handling and Management
  • Issue and Conflict Resolution
  • Hospitality and Guest Service
  • Guest Satisfaction
  • Food and Beverage Management
  • Operational Efficiency and Safety
  • Vendor Relationship Management
  • Web-Based Logistics Information Systems
  • Inventory Management

Timeline

Bar Manager/Bartender

Rivals
01.2021 - Current

Warehouse Manager/Sales Assistant

Three Floyds Brewing
05.2015 - 07.2020

Car Salesman

Webb Ford
05.2010 - 09.2012

Manager

Jalapenos Authentic Mexican Restaurant
02.2007 - 08.2021

No Degree - Food Science

Ball State University

Associate of Science - Culinary Arts

Le Cordon Bleu College of Culinary Art - Chicago

Bachelor of Science - Hospitality And Tourism Management

Purdue University Calumet

High School Diploma -

Munster High School

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Mark Joseph