MARK KELSEY
ALBUQUERQUE,New Mexico
Summary
Dynamic Customer Service Representative with a proven track record at Circle K, excelling in problem-solving and active listening to enhance customer loyalty. Skilled in complaint handling and money management, I've significantly contributed to team training and customer satisfaction improvement. My approach transforms challenges into positive outcomes, showcasing a commitment to excellence and continuous skill enhancement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Circle K
12.2013 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
None - Chemical Engineering
Worcester Polytechnic Institute
Worcester, MADiploma - General Studies
Kearsarge Regional High School
North Sutton, NH06.1976
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Complaint Handling
- Quality Control
- Customer Education
- Product Sales
- Service Upselling
Accomplishments
My Awards include Team Member of the Year in 1993 at KFC. I also have an Associate Laboratory Animal Technician Certificate from 1986 when I worked at Lovelace Medical Research Division. I was also a Market Auditor with Kentucky Fried Chicken in 1995.
Certification
Yes, that is the Associate Laboratory Animal Technician in 1986 with Lovelace Medical Research Division.
Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork from home optionPaid time offFlexible work hoursHealthcare benefitsPersonal development programsPaid sick leave401k matchStock Options / Equity / Profit SharingTimeline
Customer Service Representative
Circle K
12.2013 - Current
None - Chemical Engineering
Worcester Polytechnic Institute
Diploma - General Studies
Kearsarge Regional High School