MARK KENNEY
10651 NORTH BELL STREET KANSAS CITY ,MO
Summary
Positive, upbeat Customer Service Representative brings more than 15 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
27
27
years of professional experience
Work History
Youth Service Worker
State Of Missouri
Lawson, MO
04.2023 - Current
- Manages inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages within the med cart.
- Administers medications and treatments as directed by the physician
- Enforces rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Documents behaviors in youth logs and communicates status updates to other team members
- Responds to youth concerns by providing friendly, knowledgeable support,and maintaining composure and professionalism.
- Gathers employee feedback to identify and improve on areas of weakness.
Special Education Paraprofessional 1:1
Legacy Traditional School
Gilbert, AZ
08.2021 - 09.2022
- Supported student with personalized accommodations, extra assistance and educational assessments.
- Helped student to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.
Behavioral Health Technician/Substitute Teacher
HIGLEY UNIFIED SCHOOL DISTRICT
Gilbert, AZ
09.2018 - 07.2021
- De-escalated problematic student behaviors maintaining calm, friendly demeanor.
- Supervised students and led classroom instruction during head teacher's absence to keep children motivated and on schedule.
Special Education Paraprofessional
West Valley School District 363
Spokane, WA
10.2015 - 09.2018
- Provided one-on-one instruction to students who needed extra help with learning tasks.
- Monitored behavior of students in order to ensure a safe, positive learning environment.
Customer Service and Inside Sales Representative
Target Specialty Products
North Las Vegas, NV
09.2007 - 09.2015
- Contacted private individuals or businesses by telephone to solicit sales in pest control and/or landscape products in Nevada, Utah, and Arizona.
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Generated repeat business through development of devoted customer service to loyal clients.
- Steer key efforts in teaching and attending CEU classes with customers ranging from 10 to 150 people
Sales/Delivery Driver/Warehouse Worker
Pest Control Supplies
Kansas City, MO
01.1997 - 01.2007
- Rendered effectual support to the manager in organization of 14,000 sq. ft. pesticide distribution facility
- Worked closely with pest management professionals in the implementation and maintenance of a sales territory of$20K a month in Kansas, Missouri
- Capitalized on industry expertise in selling, building, and servicing customers spray units
Education
Bachelor of Arts - Educational Studies
Western Governors University
Salt Lake City, UTBachelor of Science - Social Psychology
Park University
Kansas City, MOSkills
- Inbound and Outbound Calling
- New Business Development
- Regional Sales and Support
- Promotional Support
- Shipping and Receiving
- Conflict Resolution Techniques
- Proficient with AS400 Systems
- Fundraising
- Specializes in Pest Control Markets
- First Aid-CPR Certified
- Available for evening and weekend shifts
Timeline
Youth Service Worker
State Of Missouri
04.2023 - Current
Special Education Paraprofessional 1:1
Legacy Traditional School
08.2021 - 09.2022
Behavioral Health Technician/Substitute Teacher
HIGLEY UNIFIED SCHOOL DISTRICT
09.2018 - 07.2021
Special Education Paraprofessional
West Valley School District 363
10.2015 - 09.2018
Customer Service and Inside Sales Representative
Target Specialty Products
09.2007 - 09.2015
Sales/Delivery Driver/Warehouse Worker
Pest Control Supplies
01.1997 - 01.2007
Bachelor of Arts - Educational Studies
Western Governors University
Bachelor of Science - Social Psychology
Park University
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