Mark Kimura
Gig Harbor,WA
Summary
Hardworking employee enthusiastic about learning customer service field inside and out. Pursues opportunities to learn new skills and contribute to group success.
Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Overview
31
31
years of professional experience
Work History
Delivery Driver
Cutters Point Coffee
11.2002 - 01.2024
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Fostered positive working relationships with regular customers.
Warehouse Manager
Mitchell Lewis & Staver
03.1999 - 06.2002
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
Pump Installer
Aqua Flow Plumbing
10.1996 - 03.1999
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Built strong relationships with clients through clear communication, professionalism, and quality workmanship during pump installations.
- Provided exceptional customer service, addressing concerns and answering questions regarding pump installations.
- Collaborated with team members to complete complex installation projects on time and within budget.
Branch Manager
Mitchell Lewis & Staver
07.1993 - 09.1996
- Complied with established internal controls and policies.
- Complied with regulatory guidelines and requirements.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
Education
High School Diploma -
Peninsula High School
Gig Harbor, WA06.1978
Skills
- Vehicle Inspection
- Delivery and Shipment Records
- Freight Loading
- Fee Collection
- Stocking and Inventory
- Order Verification
- Delivery Scheduling
- Customer Support
Timeline
Delivery Driver
Cutters Point Coffee
11.2002 - 01.2024
Warehouse Manager
Mitchell Lewis & Staver
03.1999 - 06.2002
Pump Installer
Aqua Flow Plumbing
10.1996 - 03.1999
Branch Manager
Mitchell Lewis & Staver
07.1993 - 09.1996
High School Diploma -
Peninsula High School
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