Mark Lawrence
New York
Summary
"Dynamic and customer-focused professional with nearly 10 years of experience in the restaurant and sales industries. Adept at building strong relationships and fostering positive customer experiences through excellent communication and interpersonal skills. Proven ability to thrive in fast-paced environments, engaging with diverse clientele, resolving issues, and working collaboratively to achieve team goals. Known for a proactive approach to customer service and a knack for understanding customer needs to drive satisfaction.
Overview
8
8
years of professional experience
Work History
Server
WANO NYC
07.2024 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Corporate Trainer
EMV
03.2024 - Current
- Developed and delivered comprehensive training programs for sales and marketing teams, emphasizing product knowledge, sales techniques, and marketing strategies
- Utilized diverse training methods to engage learners, enhance skill development, and exceed performance objectives
- Evaluated training effectiveness and collaborated cross-functionally to align training initiatives with business goals, resulting in improved sales performance and revenue growth
Back Server
Restaurant Yuu
09.2023 - 03.2024
- Supervised and trained busser team, ensuring efficient table turnover and cleanliness
- Managed inventory and coordinated with management for supply replenishment
- Collaborated with servers and kitchen staff to optimize workflow and customer satisfaction
- Addressed customer inquiries promptly and conducted pre-shift meetings to delegate tasks
Server
Mary's Pizza And Pasta
12.2016 - 08.2020
- Served guests professionally
- Cultivated warm relationships with regular customers.
- Worked closely with servers and kitchen staff to ensure smooth operations
- Maintained cleanliness and organization in the dining area during busy periods
Education
Bachelor of Science - Finance
CUNY Baruch, Zicklin School of Business
New York, NY05-2025
Associates - Business Administration
Suffolk County Community College
Selden, NY01.2021
Skills
- Detail oriented
- Excellent written and oral communication skills
- Develops positive workplace relationships
Timeline
Server
WANO NYC
07.2024 - Current
Corporate Trainer
EMV
03.2024 - Current
Back Server
Restaurant Yuu
09.2023 - 03.2024
Server
Mary's Pizza And Pasta
12.2016 - 08.2020
Associates - Business Administration
Suffolk County Community College
Bachelor of Science - Finance
CUNY Baruch, Zicklin School of Business
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