Mark Lee
Cincinnati,OH
Summary
Seeking long-term career in Sales where my progressive years of professional experience in the field can contribute toward revenue growth. Over the last 20 years, developed expertise in: Leadership and Coaching Proficient with high-end discovery and business case management Excel in sales and customer service environments Demonstrate ability to handle and manage large client base Exceptional knowledge in customer service problem solving Efficient in prospect research, data collection, planning and delivery
Overview
11
11
years of professional experience
Work History
Sales Manager
Group Management Services, Inc
Cincinnati, OH
06.2018 - Current
- Added 120 New Clients
- Retained 94% of client base in 2020
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Hired, mentored and motivated sales professionals to service customer accounts and target metrics.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Work with Account Management, Implementation Specialist and other divisions to ensure customer satisfaction
- Executed proven strategies to hit sales quota and help company achieve goals.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Sales Representative
Group Management Services Inc.
Cincinnati, OH
06.2016 - Current
- Surpassed quarterly and annual quotas
- Quarter of a million in residual annual admin revenue
- Over 12,000 Cold Calls Per Year performed
- Executed prospect research and discovery meetings
- Developed and ran business case presentations
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Established new accounts through cold calling and personal visits to potential customers.
- Conducted market research and analysis to identify key customer segments.
- Built relationships with customers and community to promote long term business growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Franchise Manager
Flip Flop Shops
Cincinnati, OH
09.2015 - 05.2016
- 20% Revenue Growth, 2014 and 2015
- 35% growth in social media marketing
- Developed 2015 and 2016 Buy Guides
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Ensure franchise compliances
- Overhauled staff policies and procedures handbook
- Pioneered Business and Student Reward Programs
- Earned Kenwood Towne Centre’s Sales Award for May, August and September 2015
Flagship Store Team Lead
Tempur Sealy
Cincinnati, OH
10.2012 - 06.2014
- Achieved annual sales projections, conversion rate and attachment rate in first year as a new flagship store for Tempur Sealy
- Managed and trained team of six sales associates
- Assisted in new flagship store openings in the Kenwood Towne Centre and Woodfield Mall in Chicago
- Collaborated in new Microsoft POS system layout, integration and design
- Visual merchandising and monthly store marketing layout
- Managed and motivated employees to be productive and engaged in work.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
Education
Bachelor of Science - Business of Administration, Golf Management
Methodist University
Fayetteville, North Carolina05.1997
Skills
- Rigorous cold caller and prospector
- Excellent planning, organizational and follow-up skills
- Strong computer skills, proficient with MS Office suite
- Discovery Meetings & Business Case Delivery
- Fluent with Salesforce CRM
- Fluent in ZoomInfo
- Core Strengths Facilitator
- Coaching and Mentoring
- Team Oversight
Timeline
Sales Manager
Group Management Services, Inc
06.2018 - Current
Sales Representative
Group Management Services Inc.
06.2016 - Current
Franchise Manager
Flip Flop Shops
09.2015 - 05.2016
Flagship Store Team Lead
Tempur Sealy
10.2012 - 06.2014
Bachelor of Science - Business of Administration, Golf Management
Methodist University