Mark Lee
Queens,NY
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
13
13
years of professional experience
Work History
Owner
Rokstar Chicken
12.2021 - Current
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Spearheaded initiatives aimed at improving internal communication channels between team members facilitating greater collaboration across departments.
Managing Partner
Spot Dessert Bar
01.2011 - 11.2020
- Established and implemented business procedures and process improvements.
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
- Optimized resource allocation, reducing operational costs while maintaining service quality standards.
Education
Bachelor of Arts - Fine Arts
City College of New York
New York, NYSkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
- Operations Management
- Business Management
- Business marketing
- Product branding
- Budget Development
Timeline
Owner
Rokstar Chicken
12.2021 - Current
Managing Partner
Spot Dessert Bar
01.2011 - 11.2020
Bachelor of Arts - Fine Arts
City College of New York