Mark Leonard
Tampa,FL
Summary
Enthusiastic and accomplished Sales Manager with over 17 years of success at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative, and competitive culture where employees feel empowered to contribute to company's success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Supervisor, Residential Market Development
Charter Communications, Spectrum
Tampa, Orlando, FL
07.2023 - Current
- Directed and supervised team of 15 employees in daily operations.
- Tracked progress on projects and provided timely feedback to staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Created new strategies for improving customer service standards within the organization.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Account Manager
Charter Communications, Spectrum
Tampa, FL
07.2020 - Current
- Perform daily audits on new business orders to avoid possible fraudulent sales.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Provided training and guidance to new Account Managers.
- Conducted market research to identify potential customers.
- Managed multiple accounts simultaneously while meeting deadlines.
- Collaborated with marketing team to develop promotional materials for clients.
Medicare Markets Specialist
Blue Cross Blue Shield of Massachusetts
Hingham, MA
07.2013 - 06.2020
- Developed and maintained relationships with existing clients to ensure customer loyalty.
- Reviewed Medicare claims to ensure accuracy and compliance with regulations.
- Answered incoming calls from Medicare beneficiaries, providing them with information regarding their benefits.
- Followed up with customers via telephone or email to ensure that their needs were met.
- Processed enrollments for new Medicare members according to established procedures and guidelines.
- Collaborated with various departments within the organization to resolve customer issues quickly and efficiently.
Sales Manager
Verizon Fios
Braintree, MA
09.2010 - 06.2013
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Developed and implemented strategies to increase sales volume and profit margins.
- Monitored daily, weekly, and monthly performance metrics to ensure targets were met.
- Analyzed customer feedback data to inform product development initiatives.
- Ensured that all team members adhered to established processes and procedures.
- Built relationships with potential customers through cold calling, emailing and networking events.
- Established long-term partnerships with distributors and wholesalers across multiple regions.
- Utilized advanced CRM software tools to track leads and measure success rates of campaigns.
Education
Certification - Real Estate
Tampa School of Real Estate
Tampa, FL12-2023
associate of Arts - Healthcare Administration with Medical Billing and Coding
Quincy College
05.2020
associate degree - Liberal Arts
Cape Cod Community College
05.2012
Skills
- Business Development
- Strategic Planning
- Operations Management
- Staff Management
- Goal-Oriented
- Training and Mentoring
- Project Management
Accomplishments
- Started the Greater Tampa Area Residential Market Development group in July 2023
- Highest headcount in all of FL.
- Ranked #1 Supervisor of RMD in Region.
- Launched an Indirect sales team August 2021 with twenty-seven sales associates.
- Placed in the Top 5 in production from Aug 2021 - Oct 2022.
- Set company record of Retail sales with 2,100 sales units sold in September 2022.
Certification
- Certification from Tampa School of Real Estate.
References
References available upon request.
Timeline
Supervisor, Residential Market Development
Charter Communications, Spectrum
07.2023 - Current
Account Manager
Charter Communications, Spectrum
07.2020 - Current
Medicare Markets Specialist
Blue Cross Blue Shield of Massachusetts
07.2013 - 06.2020
Sales Manager
Verizon Fios
09.2010 - 06.2013
Certification - Real Estate
Tampa School of Real Estate
associate of Arts - Healthcare Administration with Medical Billing and Coding
Quincy College
associate degree - Liberal Arts
Cape Cod Community College