Mark Libby

Inspected damaged properties to assess extent of damage and determine claim eligibility

• Prepared comprehensive reports detailing findings from property inspections and claim investigations
• Conducted field investigations as needed to gather additional information or evidence related to claim
• Developed strong relationships with policyholders, providing empathetic support during stressful situations related to property damage
• Assisted policyholders in understanding claims process by clearly explaining procedures and answering questions.
• 92% land rate for contracts
• Subcontracted and managed several claims over $70,000

• Increased revenue from existing accounts with expertise in relationship-based selling
• Acquired new customers by identifying solicitation opportunities and building connections with prospects
• Handled numerous customer issues personally as primary responder for customer issues and opportunities
• Helped customers understand and select different products by staying current on available offerings
• Cross-sold additional products or services to existing customers, resulting in increased revenue generation for company.
• Delivered and sold 15-20 stops per day
• Responsible for approximately 175-200 accounts

• Delivered and sold specialty cookies to local grocery stores and mass merchants within purchased territory
• Managed daily inventory of products to ensure accurate record keeping and efficient deliveries
• Maintained detailed records of expenses and sales activities
• Developed relationships with customers along assigned route to increase sales and customer satisfaction
• Stayed current on product and service offerings to maximize sales opportunities.
• Increased total sales on route 17% by selling displays, proper merchandising and routing logistics.

• Delivered gourmet coffee to local grocery stores and mass merchants
• Developed relationships with customers along assigned route to increase sales and customer satisfaction
• Promoted products by preparing attractive displays of merchandising in cases
• Kept sales revenue high by regularly connecting with established accounts to share new products and services
• Stayed current on product and service offerings to maximize sales opportunities
• Met sales targets by keeping customers satisfied and well-stocked with products.