Mark Lyngholm
Somerset,New Jersey
Summary
Veteran Network Operations Manager adept at weathering unforeseen issues and unpredictable usage fluctuations. Masterful provider of both preventive measures and disaster recovery efforts. Eager to provide optimal performance during regular operations and immediate resumption of services following any unavoidable downtime. Tireless Network Operations Manager ready to provide 24-hour oversight of NOC integrity and security. Knowledgeable in all new and emerging tools to harden and optimize network infrastructure. Committed to offering dependable operational integrity and exceptional uptime figures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Manager Network Engineering
T-Mobile
05.2018 - 09.2023
- Manager a team of 10 Engineers that supported 5 tools used by Engineers and technicians nationwide.
- Led meetings with departmental managers to review project status, propose changes and draft action plans.
- Maintained over 1500 company servers.
- Provided firewall and VPN management, security and incident response.
- Checked rigorous application of information security policies, principles and practices for continuous delivery of network services.
- Planned implementation of network enhancements and upgrades.
- Analyzed, troubleshot and enhanced network performance to drive efficiency.
Manager NOC
T-Mobile
10.2013 - 05.2018
- Managed a team of up to 26 technicians, working a in 24x7x365 environment
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved hardware and software issues.
- Monitored networks and network devices to resolve technical problems quickly.
- Developed and documented network policies, procedures and standards.
- Led troubleshooting outage bridges and worked with local markets in driving network availability
Manager Mobile Switching Office
Metro PCS
12.2008 - 10.2014
- Managed a team Switch Technicians that build out and maintained a Mobile Switching Office (MSO) consisting of 527 sites.
- Managed the construction project of getting the Switch launched during a Verizon Strike, Earthquake and Hurricane Sandy.
- Performed routine maintenance of a fully functional switching facility
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Managed budget allocation and resource utilization to maximize marketing ROI.
Manager of Operations, Mobile Switching Office
Sprint
08.2001 - 12.2008
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Worked with vendors, creating reports on very specific details on Network Outages and developed processes on "Lessons Learned" during the impairments
Education
Bachelor of Science - Management Science
Kean University
Union, NJ12.1990
Skills
- Best Practices
- Switching Protocols
- Leading, Motivating and Coaching technical teams
- Network Development
- Overseeing Deliveries
- Adaptability and Flexibility
- Network Monitoring and Tracking
- Engineering and Technology
- Telecommunications Systems
- Staff Education
Timeline
Manager Network Engineering
T-Mobile
05.2018 - 09.2023
Manager NOC
T-Mobile
10.2013 - 05.2018
Manager Mobile Switching Office
Metro PCS
12.2008 - 10.2014
Manager of Operations, Mobile Switching Office
Sprint
08.2001 - 12.2008
Bachelor of Science - Management Science
Kean University
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