Mark Mancia
Downey,Ca
Summary
Detail-oriented Customer Service Specialist experienced in customer service and product processing. Enhanced customer satisfaction through effective communication and accurate order management while maintaining quality standards. Committed to contributing to team success and achieving organizational objectives.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Product Processor
Catalyst
Bellflower, California
08.2025 - Current
- Processed and verified product orders to ensure accuracy and efficiency in fulfillment
- Reviewed product information, pricing, specifications, and inventory details to maintain data integrity
- Followed company procedures and quality standards for consistent and accurate order processing
- Meet daily processing targets while maintaining a high level of accuracy.
Auto Cad Drafter
O's Electric Company
01.2023 - Current
- Proficient in industry-standard AutoCAD software and knowledgeable about drafting principles, standards, and procedures.
- Conducted site surveys that included documentation for the wiring, GFCIs, electrical panels, and light fixtures.
- Ability to use AutoCAD to produce plan sets and site drawings for commercial projects.
- Created wiring and electrical panel schedules in Microsoft Excel to support project planning and coordination.
Manufacturing Production Associate
Stiizy
01.2021 - 01.2023
- Conducted quality control checks on raw materials, in-process components, and finished products, ensuring compliance with company standards and enhancing product reliability.
- Conducted quality control checks on raw materials, in-process components, and finished products to meet company standards.
- Collaborated with team members to meet production goals and deadlines while ensuring product quality and consistency.
- Collaborated with team members to achieve production goals and deadlines, maintaining high product quality and consistency throughout the process.
Assistant Manager
Cricket Wireless
01.2017 - 01.2020
- Supervised daily store operations, ensuring efficient workflow and high-quality customer service.
- Assisted customers in selecting wireless devices and services, identifying needs and providing tailored solutions to enhance customer satisfaction.
- Analyzed sales reports and customer trends to implement strategies for achieving monthly and quarterly sales goals.
- Processed transactions, handled cash, and managed returns/exchanges, ensuring compliance with store policies for accurate and efficient service.
- Processed transactions, handled cash, and managed returns/exchanges according to store policies.
- Analyzed sales reports and customer trends to develop strategies that aligned with monthly and quarterly sales goals.
Education
High school diploma -
Opportunity For Learning
Cudahy, CA 01.2012 - 01.2016
Skills
- Order Fulfillment
- Quality Assurance
- Manufacturing operations
- Inventory Management
- Computer-Aided Drafting
- Product Processor
- Microsoft Excel Knowledge
- Computer Literacy
- Product Processor
- Product Processor
Timeline
Product Processor
Catalyst
08.2025 - Current
Auto Cad Drafter
O's Electric Company
01.2023 - Current
Manufacturing Production Associate
Stiizy
01.2021 - 01.2023
Assistant Manager
Cricket Wireless
01.2017 - 01.2020
High school diploma -
Opportunity For Learning
01.2012 - 01.2016