Mark Martin
New Haven,CT
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Compassionate Case Manager experienced in [Type] environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
21
21
years of professional experience
Work History
Case Manager
Columbus House, Inc.
11.2018 - 07.2023
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Residential Counselor
Turnbridge, Inc.
08.2018 - 02.2022
- Monitored and documented client progress toward meeting goals and objectives.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
Group Home Manager
Helping People Excel, Inc.
11.2016 - 11.2017
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Created staff work schedules so each shift had appropriate number of employees for coverage.
- Assisted residents with basic hygiene and healthcare needs.
- Mentored and coached staff to improve performance and interactions with residents.
Manager/Direct Support Professional
Sarah Tuxis Inc.
01.2012 - 12.2015
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Residential Counselor
South Park Inn, Inc.
01.2009 - 01.2014
- Monitored and documented client progress toward meeting goals and objectives.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
Case Manager
Continuum Of Care, Inc.
01.2003 - 02.2009
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Education
Bachelor of Arts - Psychology
University of Connecticut
Storrs, CT12.1982
Skills
- Patient Management
- Recruitment
- Patient Intervention
- Insurance Regulations
Timeline
Case Manager
Columbus House, Inc.
11.2018 - 07.2023
Residential Counselor
Turnbridge, Inc.
08.2018 - 02.2022
Group Home Manager
Helping People Excel, Inc.
11.2016 - 11.2017
Manager/Direct Support Professional
Sarah Tuxis Inc.
01.2012 - 12.2015
Residential Counselor
South Park Inn, Inc.
01.2009 - 01.2014
Case Manager
Continuum Of Care, Inc.
01.2003 - 02.2009
Bachelor of Arts - Psychology
University of Connecticut
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