Society for Creative Anachronism
Mark Masters
Great Falls,MT
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Porter
Staybridge Suites Hotel
Great Falls, MT
09.2019 - Current
- Communicated with coworkers and managers about completed duties.
- Performed cleaning and maintenance duties as directed.
- Completed sweeping, mopping, and window-cleaning.
- Cleaned and organized building areas as required.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Maintained building exteriors for professional, clean presentation standards.
- Delivered guest messages quickly and correctly, maintaining information confidentiality.
- Stored supplies safely and securely to prevent theft and damage.
- Replaced light bulbs, tested alarms and unclogged toilets for good general maintenance.
- Carried and transported guest luggage for smooth check-in and check-out processes.
- Resolved guest inquiries punctually and politely for professional customer service.
- Increased workplace safety by immediately reporting potential hazards.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
Delivery Driver
Papa John's Pizza
Great Falls, MT
04.2016 - 10.2019
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Verified accuracy of all deliveries against order forms.
- Managed customer inquiries and complaints in polite and professional manner.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Minimized company liability and risks to loads by obeying traffic laws.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism.
- Supported sales efforts by suggestively selling additional food items to increase check average when taking order.
- Anticipated customers' questions and complaints and skillfully handled concerns.
- Collaborated with customer service teams and management to resolve order issues or customer complaints.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Developed and maintained professional relations between customer, store personnel, and company.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Inspected stocks to identify shortages, replenish supply of food delivery items and maintain consistent inventory.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
Education
Bachelor of Science - Business Administration
Columbia Southern University
Orange Beach, AL 04.2018 - 08.2023
Associate of Arts - General Studies
Columbia Southern University
Orange Beach, AL 04.2018 - 05.2021
Skills
Team Building
Affiliations
- Society of Human Resource Management
Interests
Timeline
Porter
Staybridge Suites Hotel
09.2019 - Current
Bachelor of Science - Business Administration
Columbia Southern University
04.2018 - 08.2023
Associate of Arts - General Studies
Columbia Southern University
04.2018 - 05.2021
Delivery Driver
Papa John's Pizza
04.2016 - 10.2019