Summary
Overview
Work History
Education
Skills
Affiliations
Interests
Timeline
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Mark Masters

Mark Masters

Great Falls,MT

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

7
7
years of professional experience
8
8
years of post-secondary education

Work History

Porter

Staybridge Suites Hotel
Great Falls, MT
09.2019 - Current
  • Communicated with coworkers and managers about completed duties.
  • Performed cleaning and maintenance duties as directed.
  • Completed sweeping, mopping, and window-cleaning.
  • Cleaned and organized building areas as required.
  • Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Maintained building exteriors for professional, clean presentation standards.
  • Delivered guest messages quickly and correctly, maintaining information confidentiality.
  • Stored supplies safely and securely to prevent theft and damage.
  • Replaced light bulbs, tested alarms and unclogged toilets for good general maintenance.
  • Carried and transported guest luggage for smooth check-in and check-out processes.
  • Resolved guest inquiries punctually and politely for professional customer service.
  • Increased workplace safety by immediately reporting potential hazards.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.

Delivery Driver

Papa John's Pizza
Great Falls, MT
04.2016 - 10.2019
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Verified accuracy of all deliveries against order forms.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Processed payments by accepting cash, checks and credit and debit card payments.
  • Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
  • Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism.
  • Supported sales efforts by suggestively selling additional food items to increase check average when taking order.
  • Anticipated customers' questions and complaints and skillfully handled concerns.
  • Collaborated with customer service teams and management to resolve order issues or customer complaints.
  • Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
  • Maintained organized, safe and clean work areas and complied with company safety and security standards.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
  • Inspected stocks to identify shortages, replenish supply of food delivery items and maintain consistent inventory.
  • Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
  • Addressed issues and resolved customer complaints to establish trust and reliability.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.

Education

Bachelor of Science - Business Administration

Columbia Southern University
Orange Beach, AL
04.2018 - 08.2023

Associate of Arts - General Studies

Columbia Southern University
Orange Beach, AL
04.2018 - 05.2021

Skills

Team Building

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Affiliations

  • Society of Human Resource Management

Interests

Society for Creative Anachronism

Timeline

Porter

Staybridge Suites Hotel
09.2019 - Current

Bachelor of Science - Business Administration

Columbia Southern University
04.2018 - 08.2023

Associate of Arts - General Studies

Columbia Southern University
04.2018 - 05.2021

Delivery Driver

Papa John's Pizza
04.2016 - 10.2019

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Mark Masters