Mark Matthews
Roscoe,Illinois
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
Work History
Manager, Client Engineering
Newell Brands Inc.
Freeport, IL
2019.01 - 2023.02
- MECM(SCCM) Administrator/Architect supporting 21K+ assets globally
- Patching OS and 3rd Party applications with 98.5% vulnerability compliance month over month
- Created and lead multi-departmental Compliance Committee to continue to drive down vulnerabilities
- Developed and lead effort to standardize M365 version for all users across multiple business units globally
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Maximized performance by monitoring daily activities and mentoring team members.
Transformation Office, Storage Systems Architect
Newell Brands Inc.
Freeport, IL
2016.09 - 2019.01
- Designed/Implemented multi-petabyte consolidated off-site data centers for global data needs (Project Altas 2)
- Lead migration activities of multiple individual data centers into 2 geographically separate data centers
- Monitored expenditures to mitigate risk of overages.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Evaluated suppliers to maintain cost controls and improve operations.
SAN/Storage Systems Administrator
Newell Brands Inc.
Freeport, IL
2005.02 - 2016.09
- Designed/Implemented multi-petabyte consolidated off-site data centers for global data needs (Project Atlas).
- Migrated multiple individual data centers into 2 geographically separate data centers.
- Managed daily storage performance needs and requests and monthly patching of storage systems.
- Integrated and updated software products to boost system compatibility.
IT Support Specialist
Newell Brands Inc.
Freeport, IL
2003.02 - 2005.02
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
Education
Bachelor of Science - Communications
Illinois State University
Normal, ILSkills
- MECM(SCCM) Administration
- IBM Storage & Storage Virtualization
- EMC Storage & Storage Virtualization
- Project Management
- Corporate Communications
- Customer Service
Timeline
Manager, Client Engineering
Newell Brands Inc.
2019.01 - 2023.02
Transformation Office, Storage Systems Architect
Newell Brands Inc.
2016.09 - 2019.01
SAN/Storage Systems Administrator
Newell Brands Inc.
2005.02 - 2016.09
IT Support Specialist
Newell Brands Inc.
2003.02 - 2005.02
Bachelor of Science - Communications
Illinois State University