Mark Maxwell
Burlington
Summary
Experienced installation and repair technician with work history setting up, repairing, and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
24
24
years of professional experience
Work History
Operations Manager
Allpro Parking, LLC
Cincinnati
2009.01 - Current
- Oversaw operations of Cincinnati business units, coordinating day-to-day activities and managing recruiting, training, orientations, and performance evaluations of all personnel involved in operations and maintenance.
- Managed staffing for operations, supervising Facility-Field Managers and Attendants, and overseeing recruiting, scheduling, hiring, training, and performance management.
- - Interact directly with clients to maintain and enhance client relationships; responsible for new business development.
- Creates and plans programs and projects that adhere to approved budgets and schedules, and oversees their implementation.
- - Oversee revenue control for area of responsibility; including report and budget development.
- - Monitor revenue control measures to ensure performance to budget.
- - Work in developing operational standards to achieve operational excellence.
- Increased company and client profits by significantly reducing overall expenses.
- Increased overall accounts by forty percent through the use of targeted marketing strategies.
- Maintained zero accident and liability claims throughout first year of operations.
- Received company President's Award for exceptional performance in Q1 2010.
Fire Team Leader/ Supervisor
United States Army
2007.01 - 2009.01
- Directed four-member team in using recruiting management systems to prospect, determine eligibility, and process applicants for enlistment in U.S. Army and Army Reserves.
- Prepared files and waivers, met all recruiting objectives, conducted Army interviews and counseled applicants on the Army's advantages and enlistment programs and options.
- Implemented Army and Army Reserve recruiting awareness programs in assigned area, maintaining a network of influencers including parents, high schools, and community leaders to enhance program outreach.
- Led a team of peers during the probationary period, demonstrating exceptional leadership ability, attention to detail, and commitment to excellence in job performance.
- Continually enforced team training and implemented techniques to ensure all subordinates were extremely proficient at their assigned jobs, creating a mission-focused team that thrived to succeed.
- Conducted demographic research and market analysis using quarterly and yearly reports to inform recruitment strategies.
Section Supervisor/Security Force Leader
United States Army
2002.01 - 2007.01
- Supervisor of security/force protection team responsible for providing protection and security for hundreds of high profile personnel, multinational workforce, secure airfield and highly sensitive assets, equipment and information valued at over 25 million dollars. Department of State, Office of Regional Affairs Embassy Annex.
- Supervised weapons and equipment accountability, serviceability, and maintenance for vehicles and section equipment valued over one million dollars.
- Lead and instructed six team members in techniques and procedures for computation of firing data.
- Primary training specialist responsible for training and certification of three newly formed teams, leading one team to win distinguished honors during annual training event.
- Managed operation of technical digital and communications equipment; maintained capability charts, mission reports, and situation maps for senior management briefings.
- Selected section supervisor for operating technical equipment and knowledge of policies and procedures.
Education
Diploma -
Recruiting and Retention School
Fort Jackson, SC01.2007
Diploma -
Dixie Heights High School
Edgewood, KY01.1997
Skills
- Risk Management
- Project Management Software
- Process Improvement
- Budgeting Techniques
- Data Analysis Tools
- Cloud Computing
- Database development
- Office suite
- Excel
- Word
- PowerPoint
- Outlook
- Networking
- Problem resolution
Additional Information
Certified Parking Professional, Qualified expert marksman using various weapons., Received driver's award for driving over 8000 miles for 12 consecutive months without any accidents.
Military Service
U.S. Army, United States, Staff Sergeant, 04/01/02, 05/31/09
Timeline
Operations Manager
Allpro Parking, LLC
2009.01 - Current
Fire Team Leader/ Supervisor
United States Army
2007.01 - 2009.01
Section Supervisor/Security Force Leader
United States Army
2002.01 - 2007.01
Diploma -
Recruiting and Retention School
Diploma -
Dixie Heights High School