Mark Mayhew
Bakersfield,CA
Summary
Analytically and driven residential field property claims adjuster with 15+ years’ experience and a strong understanding of property claims practices and documentation. Focused on accurate estimating and negotiating covered damage, customer service, timely resolution with proficiency using industry software such as Xactimate including Sketch.
Overview
16
16
years of professional experience
Work History
SPECIAL CLAIMS ADJUSTER
Farmers Insurance Group
10.2007 - Current
- Facilitate the development and training of 8+ new hires through strong organization and attention to detail to uphold a dedicated and capable team
- Schedule, investigate and establish damages to covered residential property
- Confirm homeowner coverage and determine liability
- Estimate and negotiate property settlements using Xactimate and Sketch
- Determine and report subrogation potential
- Develop relationships with local agents and contractors
- Review assigned peer claims for compliance with company and state guidelines.
- Examined claims forms and other records to determine insurance coverage.
- Substantiated legitimate claims and denied unjustified claims.
- Assisted as Large Property Reserve Adjuster handling claims up to $200,000.00
- Take on roles in the Branch Claims Office as interim supervisor
- Achieved Directors Council 2008 & 2009
- Deploy for Catastrophe duty as needed
- Assisted in Texas multiple times, Montana and Los Angeles, CA
Education
Bachelor of Science - Business Administration
Oral Roberts University
Tulsa, OKSkills
- Estimate Repair Costs
- Quality Control
- Claims Investigations
- Xactimate Specialist
- Building Construction Knowledge
- Investigate Property Damage
- Claims File Management Processes
- Determine Coverage
- Claims Negotiation
- Interior Water Damage Repair
Additional Work Experience
Branch Operations Manager, COUNTRYWIDE FSL - Bakersfield CA
Branch Manager, CITIFINANCIAL - Bakersfield CA
Branch Manager, AMERICAN GENERAL FINANCE - Broken Arrow OK
Branch Manager, AMERICAN GENERAL FINANCE - Van Nuys CA
Licenses
Adjusters License: Texas
Timeline
SPECIAL CLAIMS ADJUSTER
Farmers Insurance Group
10.2007 - Current
Bachelor of Science - Business Administration
Oral Roberts University
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