Mark McCall
Valparaiso,IN
Summary
Business professional with extensive experience in small business management, driving operational success and customer satisfaction. Known for collaborative approach to team leadership and achieving impactful results. Reliable and adaptable, excelling in dynamic environments while leveraging strategic planning and resource management skills.
Overview
30
30
years of professional experience
Work History
Small Business Owner
Details Details LLC
1954 Joliet Rd Valparaiso, IN 46385
04.1994 - 01.2024
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Education
Criminology
Indiana University of Pennsylvania
Indiana, PASkills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Business management and development
- Business growth and retention
- Staff hiring
- Staffing
- Customer service
- Employee development
- Entrepreneurial leadership
- Teamwork and collaboration
- Scheduling
Timeline
Small Business Owner
Details Details LLC
04.1994 - 01.2024
Criminology
Indiana University of Pennsylvania