Mark McCulloch
Indianapolis,IN
Summary
Very practiced at sales and marketing, including web advertising. Strong interpersonal skills with years of professional customer service. Proficient with Microsoft Office products. Years of highly-successful retail sales and management experience, and profitable and successful DSD and route sales experience as well. Self-starter and quick learner. Well-schooled in adapting to fast-paced situations requiring snap decisions and implementations. At ease with high-level executives at Fortune 1000 companies as well as the guy next door.
Overview
38
38
years of professional experience
Work History
Owner/operator
Self-employed
10.2010 - 04.2020
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
Parts Sales Manager
AutoZone
08.2016 - 02.2017
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Managed store cash, made bank drops, counseled staff on shortages and shrink control.
National Sales Mamager
BellSouth (later AT&T) Advertising & Publishing
05.1998 - 07.2009
- Exceeded targets by building, directing and motivating high-performing sales team.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Met with customers to give sales presentations, negotiate contracts and promote services.
Route Sales/Branch Manager/Regional Sales Manager
Interstate Brands Corporatiuon
01.1990 - 07.1997
- Scheduled route salesman and routes.
- Managed accounts to retain existing relationships and grow share of business.
- Sold additional shelf space, dislocated displays and endcaps in supermarkets; scheduled, supervised and implemented shelf resets, including planogram management creation and verification.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
- Managed revenue models, process flows, operations support and customer engagement strategies.
Retail Sales/Store Manager/District Manager
The Appliance Store
06.1982 - 12.1989
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Education
Bachelor of Arts - Communication And Rhetoric
Penn State University
Erie/State College, PASkills
- Business Administration
- Budget Development
- Coaching and Mentoring
- Team Oversight
- Customer Service
- Sales and Marketing
- Personnel Acquisition, Development and Retention
Timeline
Parts Sales Manager
AutoZone
08.2016 - 02.2017
Owner/operator
Self-employed
10.2010 - 04.2020
National Sales Mamager
BellSouth (later AT&T) Advertising & Publishing
05.1998 - 07.2009
Route Sales/Branch Manager/Regional Sales Manager
Interstate Brands Corporatiuon
01.1990 - 07.1997
Retail Sales/Store Manager/District Manager
The Appliance Store
06.1982 - 12.1989
Bachelor of Arts - Communication And Rhetoric
Penn State University