Mark McGee
Winter Garden,FL
Summary
Accomplished VIP Host at The Walt Disney Company, renowned for enhancing guest engagement through captivating tours and interactive communication. Expert in brand representation, fostering memorable experiences, and training new Guides. Successfully elevated tour satisfaction by tailoring experiences to diverse needs, demonstrating exceptional problem-solving and Guest service skills.
Overview
26
26
years of professional experience
Work History
VIP Host
The Walt Disney Company
09.2001 - Current
- Built personal relationships with Guests to promote positive experiences.
- Enhanced Guest engagement by delivering captivating and informative tours of the Walt Disney World Resort.
- Trained new Guides in storytelling techniques and customer Guest service standards, raising overall quality of tours.
- Collaborated with other Tour Guides to provide comprehensive and enjoyable experience.
- Fostered culture of learning and curiosity among Tour Guides and Guests alike, contributing to memorable and educational experience.
- Elevated tour group satisfaction, tailoring each tour to meet diverse interests and accessibility needs.
- Worked closely with leadership teams to create new and lucrative tours.
VIP Host
The Walt Disney Company
09.2001 - Current
- Built personal relationships with Guests to promote positive experiences.
- Enhanced Guest engagement by delivering captivating and informative tours of the Walt Disney World Resort.
- Trained new Guides in storytelling techniques and customer Guest service standards, raising overall quality of tours.
- Collaborated with other Tour Guides to provide comprehensive and enjoyable experience.
- Fostered culture of learning and curiosity among Tour Guides and Guests alike, contributing to memorable and educational experience.
- Elevated tour group satisfaction, tailoring each tour to meet diverse interests and accessibility needs.
- Worked closely with leadership teams to create new and lucrative tours.
Wild Africa Trek Guide
The Walt Disney Company
01.2010 - 03.2013
- Developed engaging and informative scripts, guiding Trek Guests through The Harambe Wildlife Reserve.
- Collaborated with other Trek Guides and Animal Programs to provide comprehensive and enjoyable experience.
- Utilized strong communication skills to effectively convey complex topics in a digestible manner to diverse audiences.
Wild Africa Trek Guide
The Walt Disney Company
01.2010 - 03.2013
- Developed engaging and informative scripts, guiding Trek Guests through The Harambe Wildlife Reserve.
- Collaborated with other Trek Guides and Animal Programs to provide comprehensive and enjoyable experience.
- Utilized strong communication skills to effectively convey complex topics in a digestible manner to diverse audiences.
Guest Relations Cast Member
The Walt Disney Company
07.1999 - 10.2009
- Assisted in training new Cast Members on park policies, procedures, and best practices for serving Guests.
- Contributed to the success of special events by executing assigned tasks efficiently and professionally.
- Participated in regular training sessions, remaining current on park updates and procedures to provide informed assistance to Guests.
- Provided accurate information and helpful guidance to Guests, improving their overall park experience.
- Resolved Guest concerns in a timely manner, demonstrating commitment to excellent Guest service.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Enhanced Guest experience by providing exceptional service and maintaining a positive attitude.
Guest Relations Cast Member
The Walt Disney Company
07.1999 - 10.2009
- Assisted in training new Cast Members on park policies, procedures, and best practices for serving Guests.
- Contributed to the success of special events by executing assigned tasks efficiently and professionally.
- Participated in regular training sessions, remaining current on park updates and procedures to provide informed assistance to Guests.
- Provided accurate information and helpful guidance to Guests, improving their overall park experience.
- Resolved Guest concerns in a timely manner, demonstrating commitment to excellent Guest service.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Enhanced Guest experience by providing exceptional service and maintaining a positive attitude.
Education
Bachelor of Arts - English Composition/Creative Writing
Southern New Hampshire University
Hooksett, NH03.2026
Skills
- Brand representation
- Guest engagement
- Interactive communication skills
- Hospitality service expertise
- Strong interpersonal skills
Timeline
Wild Africa Trek Guide
The Walt Disney Company
01.2010 - 03.2013
Wild Africa Trek Guide
The Walt Disney Company
01.2010 - 03.2013
VIP Host
The Walt Disney Company
09.2001 - Current
VIP Host
The Walt Disney Company
09.2001 - Current
Guest Relations Cast Member
The Walt Disney Company
07.1999 - 10.2009
Guest Relations Cast Member
The Walt Disney Company
07.1999 - 10.2009
Bachelor of Arts - English Composition/Creative Writing
Southern New Hampshire University
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