Hi, I’m
Maria Mattingly
El Cajon,CA
Summary
Dynamic VIP Host at Barona Resort & Casino, adept at cultivating relationships and enhancing guest loyalty. Expert in transportation coordination and exceptional communication, I orchestrated exclusive events that elevated client experiences. My strong networking skills and commitment to customer service consistently optimized satisfaction for high-profile patrons.
Overview
21
years of professional experience
Work History
Barona Resort & Casino
Vip Host
01.2023 - Current
Job overview
- Cultivated relationships with VIP guests, enhancing loyalty and engagement.
- Coordinated exclusive events for high-profile clients, ensuring memorable experiences.
- Managed reservations and special requests, delivering personalized service to VIP patrons.
- Collaborated with casino staff to optimize guest satisfaction and streamline service delivery.
Barona Resort & Casino
Club Barona Host
10.2021 - 01.2023
Job overview
- Provided exceptional guest service by addressing inquiries and resolving issues promptly.
- Facilitated smooth operations by coordinating front-of-house activities and managing guest flow.
- Boosted customer loyalty with personalized assistance and proactive problemsolving.
- Achieved consistent positive feedback from customers through empathetic listening and effective communication.
- Managed customer accounts efficiently, keeping accurate records and facilitating timely transactions or updates as needed.
- Increased overall sales by offering targeted upsells and cross-sells based on customer needs assessment.
- Met existing customers to review current services and expand sales opportunities.
Barona Resort & Casino
Blackjack Dealer
04.2007 - 03.2020
Job overview
- Dealt blackjack hands efficiently, ensuring adherence to house rules and gaming regulations.
- Dealt in PGA tournaments.
- Provided exceptional customer service, enhancing player experiences and fostering loyalty.
- Monitored gameplay for compliance, identifying irregularities and reporting issues promptly.
- Engaged with players to promote a welcoming environment, encouraging participation in games.
- Collaborated with team members to create a cohesive gaming experience and resolve conflicts effectively.
- Assisted in player retention through friendly interaction, encouraging repeat visits to the casino.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Enforced game rules to maintain fair paly and avoid disputes.
Barona Valley Ranch Resort And Casino
Starter
07.2006 - 04.2007
Job overview
- Welcoming and hosting regular and new VIP players in Baccarat game room.
- Explaining procedures of the game for better understanding.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuinely enthusiasm for their visit.
- Advised the players on the game when asked.
Barona Resort & Casino
Food and Beverages cashier
12.2004 - 07.2005
Job overview
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash handling and balanced cash drawers at shift end.
- Provided exceptional customer service.
- Collaborated with kitchen staff to ensure timely order fulfillment and service quality.
- Developed promotional displays to enhance product visibility and drive sales growth.
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
- Engaged customers to help create superior food and beverage experience.
- Balanced cash registers at the beginning and end of shifts, ensuring accurate financial records for management review.
- Streamlined order taking process, leading to quicker service delivery and enhanced customer satisfaction.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Grossmont CollegeEl Cajon, CA
from Associated in General Science
Skills
- Exceptional communication
- Transportation coordination
- Strong networking
- Brand representation
- Customer service
Timeline
Vip Host
Barona Resort & Casino
01.2023 - Current
Club Barona Host
Barona Resort & Casino
10.2021 - 01.2023
Blackjack Dealer
Barona Resort & Casino
04.2007 - 03.2020
Starter
Barona Valley Ranch Resort And Casino
07.2006 - 04.2007
Food and Beverages cashier
Barona Resort & Casino
12.2004 - 07.2005
Grossmont College
from Associated in General Science