Summary
Overview
Work History
Education
Skills
Timeline
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Stiffany Nakazawa

Summary

Dynamic professional with a proven track record in hospitality and customer service.

Excelled in enhancing customer satisfaction and driving brand awareness through exceptional communication and problem-solving skills. Demonstrated expertise in hospitality service, fostering strong client relationships that boosted repeat business.


Overview

3
3
years of professional experience

Work History

VIP Host

Phantom Hospitality
05.2024 - Current
  • Enhanced customer satisfaction by providing personalized VIP services and anticipating guest needs.
  • Ensured compliance with venue policies and regulations, maintaining a safe environment for all guests.
  • Utilized social media platforms to promote events and engage with potential clients, driving brand awareness and attendance rates.
  • Coordinated effectively with security personnel to safeguard the well-being of VIP guests during high-profile events.
  • Developed strong relationships with clientele, resulting in repeat business and increased revenue.
  • Demonstrated exceptional problem-solving skills to address client concerns in a timely manner, reinforcing a reputation for outstanding service.

Childcare Provider

Oh My Goodness Kids
07.2021 - 07.2024
  • Developed age-appropriate activities and crafts to engage children.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.

Barista

Oh My Goodness Kids
07.2021 - 07.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained regular and consistent attendance and punctuality.

Restaurant Hostess

Ikedo Ramen
03.2022 - 07.2022
  • Answered customer questions about hours, seating, and menu information.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.

Education

High School Diploma -

Paul D. Schreiber High School
Port Washington, NY
06-2024

Skills

  • Exceptional communication
  • Strong networking
  • Brand representation
  • Hospitality service expertise
  • Exceptional customer service
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Active listener
  • Excellent memory

Timeline

VIP Host

Phantom Hospitality
05.2024 - Current

Restaurant Hostess

Ikedo Ramen
03.2022 - 07.2022

Childcare Provider

Oh My Goodness Kids
07.2021 - 07.2024

Barista

Oh My Goodness Kids
07.2021 - 07.2024

High School Diploma -

Paul D. Schreiber High School

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Stiffany Nakazawa