- Baking
- Historical Exploration
- Road Trips
- Music
- Gardening
Chriselda Crum
Spring Valley,CA
Summary
Proven VIP Host at Viejas Casino, adept in reservation scheduling and exceptional communication, I excelled in creating tailored service experiences that significantly increased positive referrals. My expertise in guest engagement and complaint resolution, alongside maintaining a professional demeanor under pressure, showcases my ability to exceed employer and client expectations.
Overview
24
24
years of professional experience
Work History
VIP Host
Viejas Casino
06.2022 - 01.2024
- Managed high-pressure situations while maintaining a professional demeanor, ensuring seamless event execution.
- Maintained detailed records on client preferences and feedback, enabling tailored service offerings that exceeded expectations.
- Balanced competing priorities while managing multiple reservations simultaneously, guaranteeing timely service delivery for all clients.
- Increased positive word-of-mouth referrals by consistently delivering superior customer service that exceeded expectations.
VIP Host
Barona Casino
08.1999 - 06.2022
- Enhanced customer satisfaction by providing personalized VIP services and anticipating guest needs.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Completed daily side work and opening and closing duties without fail.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
High School Diploma -
Humbolt High
Saint Paul, MN06-1986
Skills
- Exceptional communication
- Reservation scheduling
- Customer service
- Greeting guests
- Interactive communication skills
- Guest engagement
- Guest complaint resolution
- Hospitality service expertise
Interests
Timeline
VIP Host
Viejas Casino
06.2022 - 01.2024
VIP Host
Barona Casino
08.1999 - 06.2022
High School Diploma -
Humbolt High
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