Dilyn Harvey
Miami
Summary
Motivated individual with strong problem-solving and communication strengths. Brings reliability and a positive attitude to new challenges. Eager to support team goals and contribute to successful outcomes in dynamic environments.
Overview
3
3
years of professional experience
Work History
VIP Host
Club Space
Miami, FL
01.2026 - 04.2026
- Managed VIP guest experiences to ensure satisfaction and engagement during events.
- Coordinated table reservations for high-profile guests, optimizing seating arrangements.
- Assisted in event planning by collaborating with management and vendors for seamless execution.
- Developed knowledge of club offerings to provide personalized recommendations to guests.
- Proactively resolved guest concerns, fostering an atmosphere of trust and open communication.
- Enhanced customer satisfaction by providing personalized VIP services and anticipating guest needs.
Host/Front of House
Papi Steak
Miami, FL
06.2025 - 12.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table assignments for efficiency.
- Assisted with guest inquiries, providing information on menu items and specials.
- Collaborated with servers to ensure timely service and guest satisfaction.
- Trained new hosts on operational procedures and customer service standards.
- Resolved guest concerns promptly, enhancing overall dining experience.
Event Operations Coordinator
Liverpool John Moores
Liverpool, UK
09.2023 - 04.2024
- Coordinated logistics for events, ensuring smooth execution and adherence to timelines.
- Assisted in vendor management, maintaining effective communication and fostering strong relationships.
- Supported event setup, including audiovisual equipment and seating arrangements for optimal attendee experience.
- Collaborated with cross-functional teams to streamline operational processes and enhance event efficiency.
- Conducted post-event evaluations, gathering feedback to inform future improvements and enhance service delivery.
- Tracked budgets and expenses for events, contributing to accurate financial reporting and resource allocation.
Education
Bachelor of Arts - Event Management
Liverpool John Moores University
Liverpool, United Kingdom04-2025
Skills
- Guest complaint resolution
- Guest relations
- Strong networking
- Brand representation
- Post-event analysis
- Budgeting and finance
Timeline
VIP Host
Club Space
01.2026 - 04.2026
Host/Front of House
Papi Steak
06.2025 - 12.2025
Event Operations Coordinator
Liverpool John Moores
09.2023 - 04.2024
Bachelor of Arts - Event Management
Liverpool John Moores University