Mark B McKinney
Dallas,TX
Summary
Accomplished business leader with extensive experience in operations management, financial oversight, and business development. Proven ability to drive organizational growth and innovation through strategic planning, effective leadership, and keen market insight. Skilled at harnessing emerging trends and technology to enhance operational efficiency and achieve sales objectives. Strong leadership track record, committed to optimizing workflows, reducing costs, and elevating business performance. Experienced in high-volume bartending with a passion for delivering superior customer service to high-profile clientele, including celebrities, politicians, athletes, and influencers.
Overview
15
15
years of professional experience
Work History
Director of Operations
Alan Concepts
09.2024 - Current
- Oversee daily operations of two high-energy sports bars/clubs, ensuring seamless service and operational efficiency.
- Develop and implement strategies to drive customer satisfaction, retention, and increased sales.
- Supervise and train a diverse team, ensuring compliance with company policies, TABC regulations, and safety protocols.
- Coordinate and manage special events and promotions, boosting brand visibility and engagement.
- Manage inventory, ordering, and cost control to maintain profitability while upholding product quality.
- Lead and foster a positive and energetic environment for both customers and staff, encouraging repeat business and customer loyalty.
- Utilize financial data and performance metrics to make informed decisions regarding staffing, scheduling, and budget allocation.
- Perform light maintenance tasks, including plumbing, painting, and electrical work, to ensure the facility is in excellent condition.
- Manage a security team of seven men, overseeing safety protocols and ensuring the safety of both customers and staff during busy hours.
Bartender
Park House
07.2023 - 09.2024
- Enforced exclusive club policies to maintain privacy and safeguard the integrity of high-profile clientele, including celebrities, politicians, and influencers.
- Delivered exceptional customer service by following precise drink recipes, minimizing waste, and enhancing overall guest experiences.
- Developed and introduced seasonal drink specials, contributing to increased customer interest and sales.
- Managed high volumes of service during special events, ensuring efficiency and customer satisfaction.
- Organized and maintained a well-stocked, clean, and visually appealing bar area, supporting a positive guest experience and operational flow.
- Utilized upselling techniques to increase per-sale revenue, driving overall business profitability.
Owner/Operator
Crickles and Co
06.2017 - 05.2023
- Founded and built a successful restaurant brand, overseeing all facets of operations, including front and back-of-house management.
- Created and implemented Standard Operating Procedures (SOPs) from inception to ensure streamlined operations and consistent quality.
- Led a team of up to 23 employees, managing payroll, schedules, recruitment, and performance evaluations.
- Conducted weekly sales and expense analyses to monitor financial health and implement cost-saving initiatives.
- Cultivated a positive work culture through team-building activities, sales contests, and continuous training, improving staff morale and performance.
- Developed strong community relationships through exceptional customer service and involvement in local events, positioning the restaurant as a neighborhood staple.
Head Bartender
Stirr
03.2019 - 05.2022
- Oversaw daily operations of the bar, including opening and closing procedures, inventory management, and financial reporting.
- Provided high-level service during special events and peak times, managing customer relationships to encourage repeat business.
- Led a team of bartenders and barbacks, fostering a collaborative environment to meet high-volume demands while maintaining quality service.
- Conducted cash reconciliations and prepared cashier reports at the end of each shift, ensuring accurate financial records.
Bartender
Fat Rabbit
03.2015 - 04.2019
- Adhered to Texas Alcoholic Beverage Commission regulations and ensured safe alcohol service to guests.
- Trained and mentored new bartenders and barbacks, maintaining a high standard of performance and service.
- Achieved significant sales, regularly generating over $1,000 per hour in bar sales.
- Managed opening and closing duties, including sales reporting, inventory, and cash management.
Owner/Operator
Crickles Curbside
10.2013 - 11.2017
- Developed and launched a gourmet food truck business, including concept development, business planning, and brand creation.
- Managed event bookings, customer service, and operations from a 1953 Divco milk truck, ensuring compliance with local regulations.
- Oversaw payroll, staffing, inventory, and financial operations, ensuring smooth day-to-day operations and profitability.
- Built strong vendor relationships, securing locations for events and maintaining a high standard of food quality and service.
Bar Manager/Bartender
Primebar
01.2011 - 02.2015
- Redesigned bar layout to improve efficiency and customer service during high-demand periods.
- Managed a team of bartenders, ensuring adherence to TABC regulations and company policies.
- Oversaw product ordering, inventory management, and cost control, maintaining profitability.
- Negotiated product costs with suppliers to achieve cost-effectiveness and improve profit margins.
- Developed and delivered training programs for new hires to maintain high service standards.
Education
Bachelor of Science -
University of Texas
Arlington, TX05-2005
Skills
- Event Coordination & VIP Service
- Profit & Loss Management
- Financial Planning & Budgeting
- Business Development & Strategy
- Operations & Staff Management
- POS Systems & Technology Integration
- Negotiation & Supplier Relations
- Staff Training & Leadership
- High-Volume Bartending & Customer Engagement
- Process improvement
Timeline
Director of Operations
Alan Concepts
09.2024 - Current
Bartender
Park House
07.2023 - 09.2024
Head Bartender
Stirr
03.2019 - 05.2022
Owner/Operator
Crickles and Co
06.2017 - 05.2023
Bartender
Fat Rabbit
03.2015 - 04.2019
Owner/Operator
Crickles Curbside
10.2013 - 11.2017
Bar Manager/Bartender
Primebar
01.2011 - 02.2015
Bachelor of Science -
University of Texas