Mark Medina
Houston,TX
Summary
Over 7 years' experience in Customer Service, General Reception, and Sales/Marketing.
Overview
9
9
years of professional experience
Work History
Leasing Specialist
Ascension Multifamily
Houston, TX
02.2023 - Current
- Established guidelines for tenant screening processes such as credit checks, background checks, employment verification.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Assisted customers in completing rental applications and verifying qualifications.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Received, checked and processed applications for new leases.
Sales Specialist
Xfinity
The Woodlands, TX
11.2019 - 02.2023
- Welcome and Greet all Customers
- Be approachable and provide outstanding customer services
- Offer all packages, accessories, equipment, upgrades, etc
- To push sales
- 1 Top Sales for December 2020, and #7 top salesman in Houston, TX
- Answer phones and assist with customer service call backs
- Host Residential Events to market and push sales/installs with Xfinity.
Leasing Professional
The Marquis Tanglewood
06.2017 - 10.2019
- Assist potential New Residents fall in love with their new home
- Use Onesite to pull reports, enter traffic, leases, and service requests
- Use Blue Moon to Create New Leases, Renewals, and other notices
- Walk property to inspect tour routes and cleanliness
- Complete Market Survey weekly
- Plan and coordinate Resident Functions weekly.
Leasing Professional
The Carlton
05.2015 - 06.2017
- Market to Locators, Big Businesses, and Cross Market to local stores and restaurants
- Assist potential New Residents fall in love with their new home
- Use Onesite to pull reports, enter traffic, leases, and service requests
- Use Blue Moon to Create New Leases, Renewals, and other notices
- Walk property to inspect tour routes and cleanliness
- Complete Market Survey weekly
- Plan and coordinate Resident Functions twice a month.
References
Available upon request
Timeline
Leasing Specialist
Ascension Multifamily
02.2023 - Current
Sales Specialist
Xfinity
11.2019 - 02.2023
Leasing Professional
The Marquis Tanglewood
06.2017 - 10.2019
Leasing Professional
The Carlton
05.2015 - 06.2017