Mark Metzger
Loves Park,IL
Summary
Friendly and hardworking with proven leadership experience in fast-paced settings. Committed to delivering exceptional guest service through quality products, timely service, and quick resolution of complaints and issues.
Overview
12
12
years of professional experience
Work History
City Letter Carrier
United States Post Office
Rockford, IL
06.2024 - Current
- Delivered mail and packages to designated routes efficiently and accurately.
- Sorted incoming and outgoing mail for proper distribution and delivery.
- Maintained delivery vehicle, ensuring safety and operational readiness.
Front of House Manager
Franchescos
Rockford, Illinois
08.2014 - 06.2024
- Managed daily operations and ensured smooth front of house activities.
- Supervised staff performance and provided training to enhance service quality.
- Trained front of house staff in customer service excellence and operational procedures.
- Coordinated guest reservations and organized seating arrangements efficiently.
- Interviewed, hired and trained new employees.
- Worked closely with chefs to ensure timely delivery of food orders to tables.
- Promoted a positive work environment by encouraging collaboration among team members.
Front Office Manager
Garretts at the Golf Shack
Rockford, Illinois
01.2019 - 08.2022
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated staff schedules to optimize front office coverage and service quality.
- Trained and mentored new front office staff on procedures and customer service standards.
Assistant Manager
Frescos at the Gardens
Rockford, Illinois
03.2015 - 12.2018
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in managing daily operations and staff scheduling.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer inquiries and complaints to maintain a positive dining environment.
- Facilitated communication between departments to enhance service efficiency.
- Maintained up-to-date knowledge of company products and services.
Education
Hononegah High School
Rockton, IllinoisSkills
- Quality control
- Client relations
- Employee training
- Dispute resolution
- Issue resolution
- Teamwork
Timeline
City Letter Carrier
United States Post Office
06.2024 - Current
Front Office Manager
Garretts at the Golf Shack
01.2019 - 08.2022
Assistant Manager
Frescos at the Gardens
03.2015 - 12.2018
Front of House Manager
Franchescos
08.2014 - 06.2024
Hononegah High School