Richmond Henderson
Arlington,TX
Summary
Proven leader and reliable team member with expertise in operational control of large vehicles and strategic decision-making. Demonstrated success at USPS in enhancing operational efficiency and customer satisfaction through meticulous mail delivery and effective team collaboration. Known for quick adjustment skills and accident prevention, ensuring quality assurance and forward-thinking solutions in fast-paced environments.
Overview
16
16
years of professional experience
Work History
City Letter Carrier
USPS
Arlington, TX
03.2021 - Current
- Contributed to team morale by fostering positive relationships with coworkers through effective communication and collaboration efforts.
- Enhanced operational efficiency by sorting and organizing mail for delivery in a timely manner.
- Reduced instances of misdelivered mail by verifying addresses before handing off items to recipients during delivery rounds.
- Collaborated with fellow letter carriers to ensure complete coverage of assigned routes during absences or vacations.
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Prevented potential loss or damage of parcels while in transit by carefully securing them within designated compartments inside the delivery vehicle.
Lead Delivery Associate
Amazon/Scoobeez
Dallas-Ft. Worth
05.2018 - 12.2020
- Operate cargo van along designated route.
- Ensured smooth logistics by managing packages up to 50 lbs.
Full-time Clerk
QuikTrip
Dallas-Ft. Worth
09.2008 - 05.2018
- Sustained cleanliness standards throughout the store.
- Verified and logged vendor deliveries for accuracy.
- Completed and distributed daily assignments.
Education
B.S. - Integrative Studies
University of North Texas
Denton, TX12.2015
Skills
- Mobile Application Proficiency
- Operational Control of Large Vehicles
- Strategic Decision-Making
- Reliable Team Member
- Commitment to Quality Assurance
- Forward-Thinking Attitude
- Quick Adjustment Skills
- Self-motivation and discipline
- Accident Prevention Strategies
Awards
2018 Best QT Store in Area, Awarded to store team with best score average based on customer service, supervisor evaluation and cash and inventory levels.
Hobbies
Cycling and road bike conversions
Accomplishments
Underwent surgery to donate a kidney to a friend of mine, as well as, completed a 5K Lupus Awareness walk shortly after.
Timeline
City Letter Carrier
USPS
03.2021 - Current
Lead Delivery Associate
Amazon/Scoobeez
05.2018 - 12.2020
Full-time Clerk
QuikTrip
09.2008 - 05.2018
B.S. - Integrative Studies
University of North Texas