Summary
Work History
Education
Skills
Additional Information
Volunteer Experience
Timeline
Generic

Mark Miles

Birmingham,Alabama

Summary

Diligent and detail-oriented Lab Accessioning Representative with 2 years of experience in efficiently managing and processing a high volume of laboratory specimens. Proficient in accurately verifying patient information, labeling specimens, and entering data into electronic health record (EHR) systems and laboratory information management software (LIMS). Adept at conducting quality control checks to ensure precise specimen documentation and compliance with established protocols. Collaborative team player skilled in resolving discrepancies, addressing inquiries, and maintaining clear communication with medical staff, laboratory technicians, and healthcare providers. Proven track record of contributing to a safe laboratory environment while actively participating in process improvement initiatives. Eager to leverage expertise in specimen handling and exceptional attention to detail to enhance laboratory operations.

Work History

Lab Assessioning Representative

LabCorp
08.2022 - Current
  • Demonstrated leadership as a Team Lead, guiding and motivating a group of Customer Service Specialists to ensure exceptional service delivery and technical support.
  • Provided exceptional customer service by assisting clients with technical inquiries, troubleshooting, and resolving issues in-person, over the phone, and through online channels.
  • Diagnosed and repaired electronic devices, including computers, appliances, and entertainment systems, ensuring accurate and efficient solutions.
  • Effectively communicated complex technical information to customers in a clear and understandable manner, building rapport and trust.
  • Managed and maintained a high level of customer satisfaction by following up on service interactions, addressing concerns, and ensuring timely resolutions.
  • Oversaw the induction over 85,000 Specimen Samples and ensured delivery to the approproate departments, per day.

Construction Assistant

Contracting
01.2007 - Current
  • Assisted in coordinating and managing construction projects, ensuring timely completion and adherence to quality standards.
  • Collaborated with project managers, architects, and subcontractors to facilitate smooth communication and workflow.
  • Participated in site inspections and quality control checks, identifying and addressing potential issues to maintain project integrity.
  • Managed procurement of construction materials, optimizing cost-effectiveness while maintaining project requirements.

Project Team Lead

Best Buy, Geek Squad
08.2016 - 01.2021
  • Demonstrated leadership as a Team Lead, guiding and motivating a group of Customer Service Specialists to ensure exceptional service delivery and technical support.
  • Provided exceptional customer service by assisting clients with technical inquiries, troubleshooting, and resolving issues in-person, over the phone, and through online channels.
  • Diagnosed and repaired electronic devices, including computers, appliances, and entertainment systems, ensuring accurate and efficient solutions.
  • Effectively communicated complex technical information to customers in a clear and understandable manner, building rapport and trust.
  • Managed and maintained high levels of customer satisfaction by following up on service interactions, addressing concerns, and ensuring timely resolutions.

Education

Bachelor of Science - Biomedical Engineering

University of Alabama At Birmingham
Birmingham, AL
05.2026

Advanced Diploma -

A.H. Parker High School
Birmingham, AL
05.2016

Skills

  • Strong Interpersonal Skills
  • Customer Interaction
  • Database Systems
  • Electronic Health Records Management
  • Lab Safety
  • Infection Control
  • Process Improvement
  • Attention to Detail
  • Self Driven
  • Proven Performer
  • Task Oriented

Additional Information

  • VOLUNTEER EXPERIENCE , Zion Star Missionary Baptist Church (2006- present) Botanical Gardens Trail Restoration Group (2015) CAMPUS INVOLVEMENT Parker High School Robotics Team (2014-2016) HONORS/AWARDS Birmingham Scholarship from UAB Parker HS Class Parliamentarian (2016) Graduated Parker High School with honors National Beta Club

Volunteer Experience

● Zion Star Missionary Baptist Church (2006- present)
● Botanical Gardens Trail Restoration Group (2015)

Timeline

Lab Assessioning Representative

LabCorp
08.2022 - Current

Project Team Lead

Best Buy, Geek Squad
08.2016 - 01.2021

Construction Assistant

Contracting
01.2007 - Current

Bachelor of Science - Biomedical Engineering

University of Alabama At Birmingham

Advanced Diploma -

A.H. Parker High School

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Mark Miles