Mark MILLS
Orlando,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Debt Resolution Referral Rep
DeQuattro Enterprises Inc.
Apopka,, FL
04.2013 - Current
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Diploma - Surveying
Clark University
Washington, DC11.1993
High School Diploma -
Laurel Highlands Senior High School
Uniontown, PA06.1982
Skills
- Building Rapport and Credibility
- Quality Standards and Protocols
- Microsoft Office
- Calm and Effective Under Pressure
- Caring and Empathetic
- Verbal and Written Communication
- Organized and Efficient
- Providing Information and Resources
- Helpful and Service-Oriented
- Resolving Problems
- Counseling and Guidance
- Reliability and Dedication
- Attention to Detail
- Punctual and Hardworking
- Benefits Explanation
Timeline
Debt Resolution Referral Rep
DeQuattro Enterprises Inc.
04.2013 - Current
Diploma - Surveying
Clark University
High School Diploma -
Laurel Highlands Senior High School