Mark Mingolo
East Rutherford,NJ
Summary
. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Mingolo Precision Products
02.2022 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Science - Business Administration
Bergen Community College
Paramus, NJ06.2026
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Microsoft Excel
- Professional telephone demeanor
- Microsoft Outlook
- Paperwork Processing
- Order Processing
- Microsoft Office Suite
- Spreadsheets
Timeline
Customer Service Representative
Mingolo Precision Products
02.2022 - 01.2024
Bachelor of Science - Business Administration
Bergen Community College