Mark Mitchell
Johns Creek,GA
Summary
Dedicated professional with extensive experience in managing home improvement projects and enhancing customer relationships. Skilled in operational efficiency, team training, and issue resolution, contributing to improved service delivery and client loyalty in a competitive market.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Owner/Operator
We Do Concrete Coatings Ga LLC
Alpharetta, Georgia
09.2021 - Current
- Managed daily operations of concrete coating projects, enhancing client satisfaction through effective communication.
- Resolved customer complaints promptly to preserve positive business reputation and foster client loyalty.
- Established long-term relationships with customers through excellent service and effective issue resolution.
- Evaluated project progress and implemented timely solutions to resolve issues, maintaining project timelines.
- Trained employees on safety protocols and proper application techniques to improve compliance.
- Identified and mitigated potential operational risks to minimize liabilities.
Owner/Operator
Team Premier Home Solutions Llc
10.2016 - Current
- Managed and scheduled 14 service techs across multiple routes in 3 states.
- Estimated, coordinated, and completed diverse home improvement projects for customers.
- Subcontracted for Amazon Home Services to deliver assembly and handyman services to customers.
- Led customer service training sessions and managed team performance.
Sales Consultant
Active Pest Control
04.2016 - 10.2016
- Achieved highest sales performance among team members
- Executed commercial and residential pest control sales, addressing client needs and enhancing service adoption.
- Conducted termite inspections and sales, identifying infestations and recommending tailored solutions.
- Facilitated renewal of termite contracts, ensuring client retention and ongoing service agreements.
Owner
Mitchell’s Pest Services
12.2006 - 08.2010
- Managed daily operations for pest control services across diverse client sites.
- Demonstrated leadership through effective sales strategies and customer service management
- Developed customer relationships to foster trust and ensure service satisfaction.
- Trained and supervised staff on safety protocols and pest management techniques.
- Managed pest control route, conducted termite inspections and prepared wood infestation reports
Sales Manager
Premier Pest Services
10.2003 - 08.2006
- Developed and implemented lead generation strategies across multiple channels to enhance sales pipeline.
- Resolved escalations and addressed customer concerns to improve satisfaction and retention.
- Staffed, coached, and trained employees to strengthen team capabilities and performance.
- Prepared and issued clearance letters to ensure compliance with regulations.
- Approved employee time cards.
- Monitored Company Reports, Graphs & Chemical Usage To Dept Of Agricultural Standards
Pest Control Technician
Premier Pest Services
09.2000 - 08.2003
- Oversaw urban wildlife control operations, ensuring safe and humane pest removal
- Operated personal pest control route, serving commercial and residential clients
- Executed route with up to 120 stops monthly
- Pest Control Sales
Sales Consultant/Renewals
Premier Pest Services
02.2000 - 08.2000
- Achieved top sales performance for four consecutive months by implementing effective sales strategies.
- Executed commercial and residential pest control sales, enhancing customer satisfaction and ensuring compliance with safety standards.
- Facilitated renewal of termite contracts, maintaining client relationships and ensuring ongoing service continuity.
- Conducted termite inspections and sales, identifying potential issues and providing tailored solutions to clients.
Termite Technician
Premier Pest Services
02.1998 - 01.2000
- Performed termite inspections to identify potential risks and inform treatment plans
- Conducted pre-treatment applications to ensure thorough pest control coverage
- Installed bait stations to effectively manage termite populations
- Bore Care & Liquid Treatments
Education
High School Diploma -
Callaway High School
La Grange, GA01-1998
Skills
- Customer relationship management
- Sales strategy development
- Operational efficiency
- Service coordination
- Route management
- Technical troubleshooting
- Problem solving
- Effective communication
- Leadership skills
- Time management
- Conflict resolution
- Preventative maintenance
- Adherence to regulations
- Self-discipline
Certification
Georgia Department Of Agriculture Structural Pest Control, Household Pest Control, Wood Destroying Organisms
Timeline
Owner/Operator
We Do Concrete Coatings Ga LLC
09.2021 - Current
Owner/Operator
Team Premier Home Solutions Llc
10.2016 - Current
Sales Consultant
Active Pest Control
04.2016 - 10.2016
Owner
Mitchell’s Pest Services
12.2006 - 08.2010
Sales Manager
Premier Pest Services
10.2003 - 08.2006
Pest Control Technician
Premier Pest Services
09.2000 - 08.2003
Sales Consultant/Renewals
Premier Pest Services
02.2000 - 08.2000
Termite Technician
Premier Pest Services
02.1998 - 01.2000
High School Diploma -
Callaway High School