Mark Mora
Bend,OR
Summary
Proven track record of consistently closing high number of sales with strong rate of customer retention while delivering outstanding customer service. Highly skilled in automotive sales practices with specialized expertise in DMV and loan processing. Skilled in responding to customer inquiries and feedback. Passionate about delivering quality products and services to customers and developing lasting relationships. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Internet Sales Representative
Bend Honda
11.2023 - Current
- Utilized CRM software efficiently to track sales leads, client interactions, and other relevant data
- Generate leads and correspond primarily with online customers to promote dealership traffic and overall sales by answering questions about products and policies.
- Streamlined internal processes for management resulting in improved efficiency and reduced turnaround times for customers transacting online.
- Provide training to and assist retail sales persons with proper sales processes and procedures
Accounting Specialist
Kendall Auto Group
09.2023 - 11.2023
- Audit deals for accuracy.
- Process car deals and all bank paperwork to fund deals as quickly as possible.
- Process DMV for deals done by all dealerships within the Kendall Auto Group in Bend, OR
- Maintain a log of missing documents, or documents requiring correction, on all car deals and work directly with the associated finance manager to ensure the documents are received by their due date
- Ensure all data is entered into accounting system correctly
DMV Specialist/ Consumer Loan Funder
Redwood Credit Union
11.2022 - 09.2023
- Review and submit title work for refinances, private party sales, and lease-buy-outs to CA DMV
- Audit deals done by the Credit Union's dealership, RCUAS (Redwood Credit Union Auto Services), for accuracy and process DMV/ bank paperwork prior to their due dates to avoid penalty fees
- Submit files to DMV to secure collateral and take steps to reduce member penalties and fees as well as assist members with title and registration related issues/ concerns.
- Fund consumer loans submitted by auto dealers using the CUDL program
- Ensure loan applications submitted by auto dealers and RCUAS (Redwood Credit Union Auto Services) conform to the Credit Union's guidelines under the CUDL program prior to funding
- Process out of state requests to title and register vehicles when members move out of state.
Loan Officer Assistant
Paramount Residential Mortgage Group
05.2022 - 11.2022
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
- Help potential borrowers understand the complex loan terms and products they are signing up for
- Reduced processing time by maintaining an organized system for tracking outstanding documents
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Communicated with customers daily to request information and complete paperwork.
- Reviewed and validated details of loan applications and closing documentation.
Internet Sales Manager/ F&I Manager
Thurston Auto Plaza
05.2021 - 06.2022
- See current job for Internet Sales description of duties
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
- Maintained an organized workflow by prioritizing tasks effectively managing multiple car deals simultaneously ensuring timely processing of all transactions.
- Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
Internet Sales Manager
Redwood Ford
08.2020 - 04.2021
- See current job for Internet Sales description of duties
Sales and Leasing Consultant
Freeman Toyota
02.2018 - 07.2020
- Consistently exceeded new sales growth quotas for new Toyotas and pre-owned vehicles
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Greet and actively listen to potential clients to discover client purchasing needs and provide recommendations based on their unique requirements.
- Assisted clients throughout sales process and provided after-sales support to resolve problems resulting in high level of customer satisfaction.
Education
High School Diploma -
Cloverdale High School
Cloverdale06.2017
Skills
- Easily trainable
- Creative (specifically when problem solving)
- Takes direction well
- Results-driven
- Active Listening
- Team player
- Highly motivated
- Conflict Resolution
- Computer Skills
- Flexible and Adaptable
- Friendly, Positive Attitude
- Multitasking Abilities
- Interpersonal Communication
- Proficient with Dealertrack Reg/ Title and other COX Automotive services, VITU, CUDL, Reynolds&Reynolds, Route ONE, DriveCentric, AutoFI, etc
Timeline
Internet Sales Representative
Bend Honda
11.2023 - Current
Accounting Specialist
Kendall Auto Group
09.2023 - 11.2023
DMV Specialist/ Consumer Loan Funder
Redwood Credit Union
11.2022 - 09.2023
Loan Officer Assistant
Paramount Residential Mortgage Group
05.2022 - 11.2022
Internet Sales Manager/ F&I Manager
Thurston Auto Plaza
05.2021 - 06.2022
Internet Sales Manager
Redwood Ford
08.2020 - 04.2021
Sales and Leasing Consultant
Freeman Toyota
02.2018 - 07.2020
High School Diploma -
Cloverdale High School
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