Mark Mumma
Summary
Smart Ambassador Mentor with substantial experience facilitating Associates in individual work, group work and skill development. Proven track record of success in delivering instruction and providing individualized support to Associates with diverse learning needs. Strong communication and interpersonal skills and dedicated to fostering positive learning environment.
Overview
30
30
years of professional experience
Work History
L1 Associate /Learning Ambassador
Amazon Air
04.2020 - Current
- Knowledgeable in all ramp operations.
- Have received training in most sort operations.
- Hold all available GSE licenses.
- Support Associate learning needs and provide individualized guidance to promote goal-achievement.
- Assess Associate needs to determine appropriate level of required support.
- Support other Ambassadors in in their learning and use of technology as an Ambassador Mentor.
- Lead small group instruction sessions to help Associates learn and review procedures.
- Work with Managers and Process Assistants to coordinate and provide best training opportunities and environment.
Operations Manager
Mumma Asphalt And Sealcoating
02.1993 - 04.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Bellbrook High School
Bellbrook, OH05.1979
Skills
- Performance Measurement
- Lesson Implementation
- New Employee Onboarding
- Group Learning
- Strong English Language Skills
- Informative Lectures
- Computer Operations
- Social Skills Group Leadership
- Educational Settings
- Blending Techniques
Timeline
L1 Associate /Learning Ambassador
Amazon Air
04.2020 - Current
Operations Manager
Mumma Asphalt And Sealcoating
02.1993 - 04.2020
High School Diploma -
Bellbrook High School