Mark Myers
Chapin,SC
Summary
Dynamic General Manager with proven success in automotive service and repair management and team leadership. Expertise in enhancing service quality and fostering strong customer service skills. Committed to driving operational efficiency and achieving high customer satisfaction while maintaining profitable service writing in effort to be a leader in the company.
Overview
30
30
years of professional experience
Work History
General Manager
Caliber Collision
Chapin, SC
11.2024 - 01.2026
- Oversaw daily operations, ensuring compliance with safety standards and company policies.
- Managed team performance, providing guidance and training to enhance service quality.
- Implemented process improvements, increasing operational efficiency in repair workflows.
- Developed and maintained strong customer relationships, leading to improved satisfaction scores.
- Analyzed financial reports to identify trends and optimize budget allocations effectively.
- Led staff meetings to discuss objectives, performance metrics, and strategic initiatives for growth.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Owner/Operator
Myers Motorworks
Columbia, SC
06.2021 - 02.2024
- Managed daily operations of service writing, scheduling work, parts ordering and pricing to insure correct price margins and quality
- Hiring and training of quality mechanics that were properly train to perform accurate diagnostic and repairs on all makes and models
- Trained and supervised staff on best practices in customer service and technical support.
- Coordinated inventory management processes, optimizing stock levels and reducing waste.
- Established strong vendor relationships to negotiate favorable terms and improve supply chain efficiency.
- Analyzed operational performance data to identify areas for process improvement and cost reduction.
- Led team meetings focused on problem-solving and fostering a collaborative work environment.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
General/Service Manager
Percision Tune
Columbia, SC
01.2020 - 06.2021
- Oversaw daily operations to ensure exceptional service delivery and customer satisfaction.
- Worked with customers to insure accurate repair estimates that addressed there repair needs.
- Assisted in recruiting, hiring and training of team members.
- Developed training programs for staff, enhancing service quality and operational efficiency.
- Implemented cost-saving initiatives that improved resource allocation and reduced expenses.
Owner/Manager
Redline Automotive
Fredericksburg, VA
01.2013 - 01.2019
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Managed multiple locations from staffing, sales. accurate estimating and repairs.
- Developed and implemented marketing strategies to increase brand visibility and customer engagement.
- Streamlined inventory management processes, reducing excess stock and improving turnover rates.
- Established strong vendor relationships to negotiate favorable terms and pricing for parts and supplies.
Construction Mechanic
US Navy Seabees
Gulfport, MS
04.1996 - 04.1999
- Operated and maintained heavy machinery to support construction operations.
- Diagnosed mechanical issues and performed repairs to ensure equipment reliability.
- Conducted routine inspections of construction tools and machinery for safety compliance.
- Collaborated with team members to execute project timelines efficiently.
- Implemented preventive maintenance schedules, enhancing operational readiness of equipment.
Education
High School Diploma -
AC Flora High School
Columbia, SCSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Team leadership
- Customer relations
- P&L management
- Motivation
- Labor cost controls
- Customer retention
Timeline
General Manager
Caliber Collision
11.2024 - 01.2026
Owner/Operator
Myers Motorworks
06.2021 - 02.2024
General/Service Manager
Percision Tune
01.2020 - 06.2021
Owner/Manager
Redline Automotive
01.2013 - 01.2019
Construction Mechanic
US Navy Seabees
04.1996 - 04.1999
High School Diploma -
AC Flora High School