Mark Norisada
Spokane,WA
Summary
Community Branch Manager with extensive experience in banking and financial services. Demonstrated success in leading high-performing teams, enhancing branch operations, and expanding business relationships while ensuring compliance and risk management. Builds trust with clients and team members through solutions-focused leadership.
Overview
20
20
years of professional experience
Work History
Community Branch Manager
STCU
Liberty Lake, WA
03.2022 - Current
- Lead daily branch operations, ensuring exceptional member service and adherence to credit union policies.
- Coach and develop staff to improve performance, accuracy, and personal development.
- Conduct weekly business visits to build relationships, identify financial needs, and promote STCU business solutions.
- Make outbound calls to members and non-members to strengthen engagement and uncover new opportunities.
- Expand adoption of products and services, including consumer lending, business accounts, and digital banking tools.
- Oversee branch compliance, audits, and operational risk mitigation.
- Manage scheduling, labor costs, and workflow to maintain efficiency and service standards.
- Resolve escalated member concerns with professionalism and sound judgment.
AVP Financial Services Manager / Security Officer
RiverBank
Spokane, WA
08.2006 - 12.2021
- Served as Security Officer, conducting investigations, staff training, reviewing CCTV, and coordinating emergency response procedures.
- Managed audits, BSA compliance tasks, and operational controls to reduce risk and ensure regulatory adherence.
- Directed branch operations, staff performance, and customer service for a full-service community bank.
- Installed and supported Remote Deposit Capture (RDC) systems for business clients, including setup, training, and compliance review.
- Conducted regular business visits to strengthen client relationships and identify service expansion opportunities.
- Expanded adoption of treasury management products, including ACH, wires, and fraud-prevention tools, enhancing client service offerings.
- Managed the bank’s Certificate of Deposit (CD) portfolio, supporting renewals, rate strategies, and client retention.
- Promoted and onboarded clients to merchant services solutions to improve payment processing efficiency.
- Implemented and trained clients on Positive Pay to reduce fraud and enhance account security.
- Recruited, hired, and trained staff, building a cohesive and high-performing team.
- Oversaw cash operations, vault management, and branch security protocols.
- Built strong customer relationships, contributing to retention and long-term account growth.
Education
High School Diploma -
Joel E. Ferris High School
Spokane, WASkills
- Branch Operations & Leadership
- Business Development & Outreach
- Treasury Management Products
- CD Portfolio Management
- Audit & Compliance (BSA, operational controls)
- Cash Handling & Vault Oversight
- Staff Coaching & Development
- Financial analysis
- Digital banking tools
- Microsoft Office (Word, Excel, Outlook, Teams)
- CCTV Review & Incident Investigation
- Security & Emergency Response
- Business development
Timeline
Community Branch Manager
STCU
03.2022 - Current
AVP Financial Services Manager / Security Officer
RiverBank
08.2006 - 12.2021
High School Diploma -
Joel E. Ferris High School