Mark Nattress
Blandon,PA
Summary
Dynamic and results-oriented professional with a successful track record in the automotive and finance business with over 25 years of experience. Prior to making the move into the automotive business, 11 years was spent as a PGA Golf and Teaching Professional. Through those experiences I have crafted extensive knowledge in all areas of the automotive business from sales and service to finance. My closing, customer service and retention skills are unprecedented.
Overview
22
22
years of professional experience
Work History
Finance Manager
Kelly Toyota And Hyundai
05.2023 - 02.2024
- Consistently averaged 2500 PVR, 60% VSC, 55% GAP, & 3 products per deal
- Quick funding while maintaining a commitment to state compliance regulations.
- Assisted customers with completing loan applications and other paperwork.
- Collaborated closely with the Sales department conducting joint training sessions sharing information about available financing options boosting overall sales figures.
- Monitored pipelines to track and log status of loans.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
Automotive Service Writer
Kings Auto Repair
05.2022 - 01.2023
- Doubled production and profit within 6 months.
- Collaborated effectively with the technicians, parts, and scheduler.
- Ensured that the job tickets were given to technician with the proper expertise.
- Delivered exceptional customer service by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Finance Manager
Freedom Toyota/Kelly Toyota And Hyundai
10.2019 - 05.2022
- Consistently averaged 2500 PVR, 60% VSC, 55% GAP, & 3 products per deal
- Quick funding while maintaining commitment to state compliance regulations.
- Assisted customers with completing loan applications and other paperwork.
- Collaborated closely with Sales department conducting joint training sessions sharing information about available financing options boosting overall sales figures.
- Monitored pipelines to track and log status of loans.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
Finance Director
Performance Toyota and Volvo
01.2018 - 10.2019
- Finance Director for Performance Toyota
- High-paced, High-volume store
- Supervise and train a team of 3 Finance Managers
- Consistently average over $1800 per copy as a team
- Set, implement, and achieve monthly sales/finance goals
- Broke three Performance Toyota records in 2020
- PVR: $2,018
- VSC Penetration: 67%
- Total Backend: $324,000.
Sales and Finance Manager
Seidel Used Cars
01.2017 - 01.2018
- Responsible for purchasing and selling all inventory
- Purchase cars from auctions and from Seidel Hyundai
- Price and inventory control of 30-40 cars each month
- Sell and process all finance paperwork for all deliveries.
Sales Manager and Finance Trainer
Lexus of Lehigh Valley
01.2015 - 01.2017
- Sales Staff and Finance Trainer for One Price Store
- Responsible for a sales team of 12
- Trained sales team on implementation of selling all back end products
- Trained staff on proper follow-up and closing techniques.
Finance Manager
Savage Kia
01.2014 - 01.2015
- Secure financing for sales deals, specializing in special financing
- Responsible for a sales team of 7
- Introduced a successful aftermarket selling system
- Exceeded goals every month
- Averaged over $1,000 per deal; typical average is $800
- Savage Auto Groups lead Finance Manager for the past 14 out of 15 months.
Special Finance Manager
Kutztown Auto
01.2013 - 01.2014
- Secure special financing
- Hand selected to create and implement a special finance program
- Responsible for marketing special finance events
- Worked with area banks to produce new clientele.
Finance Director
Bob Fisher Chevrolet
01.2011 - 01.2013
- Worked with the Management Team to reorganize and redevelop the finance department
- Mentored the Finance Assistant in all aspects of the job
- Led a sales staff of 14
- Increased finance gross over 300% in 2 years
- Responsible for 5 new banking relationships for the dealership
- Added a new aftermarket product (i.e., Xzilon) that increased profit for the dealership.
Finance Manager
Schlenker Motors
01.2007 - 01.2011
- Secured financing in established hometown dealership
- Sought after to reinvent the Finance Department
- Tripled the finance income almost immediately upon hire
- Worked with the owner on how to increase finance profit
- Trained 5 salespeople on correct way to close deals
- Created and sold a prepaid maintenance plan.
Finance Director
Mente Chevrolet
01.2002 - 01.2007
- Finance Director for the Mente Auto Group
- Trained 25 salespeople
- Created an aftermarket questionnaire combining with the Zurich Menu Selling System
- Consistently earned over $1300 per copy; typical average was $800.
Education
Two Year Business Management Degree -
PGA Golf Academy of the South
Skills
- Over 25 years of sales/finance/service experience
- Built and sustained working relationships with over 40 banks and business representatives
- Detail oriented
- Strong public relations
- Team leader
- Strong organizational skills
- Joe Verde Sales Training Certified
Timeline
Finance Manager
Kelly Toyota And Hyundai
05.2023 - 02.2024
Automotive Service Writer
Kings Auto Repair
05.2022 - 01.2023
Finance Manager
Freedom Toyota/Kelly Toyota And Hyundai
10.2019 - 05.2022
Finance Director
Performance Toyota and Volvo
01.2018 - 10.2019
Sales and Finance Manager
Seidel Used Cars
01.2017 - 01.2018
Sales Manager and Finance Trainer
Lexus of Lehigh Valley
01.2015 - 01.2017
Finance Manager
Savage Kia
01.2014 - 01.2015
Special Finance Manager
Kutztown Auto
01.2013 - 01.2014
Finance Director
Bob Fisher Chevrolet
01.2011 - 01.2013
Finance Manager
Schlenker Motors
01.2007 - 01.2011
Finance Director
Mente Chevrolet
01.2002 - 01.2007
Two Year Business Management Degree -
PGA Golf Academy of the South
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