Mark Nelson
Lake Nebagamon,WI
Overview
20
20
years of professional experience
Work History
Construction Coordinator
Charter Communications Inc
Ashland, WI
01.2022 - Current
- Coordinated project schedules to ensure timely completion of construction tasks.
- Managed vendor relationships to secure materials and services for projects.
- Assisted in developing project budgets and tracking expenses for accuracy.
- Facilitated communication between teams to maintain workflow efficiency.
- Oversaw site inspections to ensure compliance with safety regulations.
- Implemented process improvements to enhance operational efficiency on job sites.
- Prepared documentation for permits and regulatory approvals in construction projects.
- Responded promptly to requests from clients concerning changes in scope or schedule due to unforeseen circumstances.
- Reviewed plans and specifications for accuracy prior to ordering materials or scheduling contractors.
- Conducted site visits to monitor progress of work performed by subcontractors.
- Coordinated and scheduled subcontractors to ensure completion of construction projects on time.
- Provided support services such as obtaining permits from local agencies when necessary.
- Resolved conflicts between general contractors, subcontractors, suppliers and owners regarding contractual issues or job-site problems.
- Arranged property repair requests with company-approved vendors.
- Created work crew schedules and delegated assignments.
Senior Broadband Technician
Spectrum
Ashland, WI
05.2005 - 01.2022
- Installed and configured broadband equipment for residential and commercial clients.
- Diagnosed and resolved technical issues related to internet connectivity and performance.
- Conducted routine maintenance on broadband systems to ensure optimal functionality.
- Collaborated with team members to improve installation processes and customer service.
- Provided training and support to junior technicians on troubleshooting techniques.
- Documented service calls and maintenance activities in tracking systems accurately.
- Assisted customers with technical inquiries regarding broadband services and installations.
- Maintained up-to-date knowledge of industry trends and best practices related to broadband technology.
- Implemented proactive measures to mitigate potential service disruptions or outages.
- Resolved escalated customer complaints related to broadband services in a timely manner.
- Adhered to all OSHA and company-defined safety and workplace regulations.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
Education
Associate - Telecommunications Technician
WITC
Rice Lake, WI05-2025
High School Diploma -
Clayton High School
Clayton, WI05-2024
Skills
- Network troubleshooting
- Project management
- Customer service
- Technical support
- Equipment maintenance
- Regulatory compliance
- Permitting
- Subcontractor coordination
- Design review
Timeline
Construction Coordinator
Charter Communications Inc
01.2022 - Current
Senior Broadband Technician
Spectrum
05.2005 - 01.2022
Associate - Telecommunications Technician
WITC
High School Diploma -
Clayton High School